Remotes

[Kim831]

trying to set up tv, but every time I press a button on remote TV powers off. No information on line about this issue, how do I fix this or do I have to return tv

[makaiguy]

@Kim831-

You may have received a defective set, but before returning it, I'd try a Factory Reset to try to bring it around.

Locate the reset button on the back or bottom of your TV. It may be a tactile button or a pinhole that requires a straightened paperclip. Press and hold the reset button for at least 20 seconds.

If it all works, your device will restart and display the Recovery Mode screen. Use your remote to select your language, then press OK and follow the on-screen instructions to connect to the internet. Once connected, select Update now. After your device restarts, you may be prompted to complete Guided Setup.

[Rebecca10]

When I try to increase the volume using the remote, it shuts the TV off.  It just started doing this. Another old remote is doing the same thing. 

[Dfresh567]

@Rebecca10 

Sorry to hear you're having trouble with your Roku remote. I have a few ideas you could try and hopefully one of them will do the trick.

I know it might sounds silly but try taking out your batteries and then putting them back in. You'd be surprised that this will work a lot. You could also try another set of batteries too 

If that doesn't work I would try re-pairing your Roku remote again. Go to settings, remote & devices, and start the process of pairing a roku remote. Depending on the Roku device you use your model may have a button right next to were you put your batteries in and you can hit this button as part of the repairing process.

Hopefully 1 of these will work for you. If not, here's a link to the Roku Remote support page

https://support.roku.com/category/4403789553943

Best of luck!

[RokuCarly]

Hi Community users!

Thanks for bringing this to our attention. We'd be happy to investigate this matter further and find the best resolution.

Kindly provide us with additional information about this so we can assess your concern better and provide you with an accurate resolution:

• What specific Roku device is this remote currently paired to? 
• Is this the remote that came with this device? If not, kindly specify what specific remote is this. Here's our support article to help you identify your Roku remote.  

In the meantime, you may try to reboot your remote by following the following steps:

Reboot your voice remote

If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

1. Remove the battery cover on the back of your remote
2. Remove both batteries from the battery compartment
3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
4. Repeat the previous step to install the second battery
5. Put the battery cover back on your remote

If your voice remote has a rechargeable battery, follow the steps below below to reboot your remote

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
• If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home buttons simultaneously for about 20 seconds.

Your update is highly anticipated. 

Best regards,
Carly