trying to set up tv, but every time I press a button on remote TV powers off. No information on line about this issue, how do I fix this or do I have to return tv
You may have received a defective set, but before returning it, I'd try a Factory Reset to try to bring it around.
Locate the reset button on the back or bottom of your TV. It may be a tactile button or a pinhole that requires a straightened paperclip. Press and hold the reset button for at least 20 seconds.
If it all works, your device will restart and display the Recovery Mode screen. Use your remote to select your language, then press OK and follow the on-screen instructions to connect to the internet. Once connected, select Update now. After your device restarts, you may be prompted to complete Guided Setup.
When I try to increase the volume using the remote, it shuts the TV off. It just started doing this. Another old remote is doing the same thing.
Sorry to hear you're having trouble with your Roku remote. I have a few ideas you could try and hopefully one of them will do the trick.
I know it might sounds silly but try taking out your batteries and then putting them back in. You'd be surprised that this will work a lot. You could also try another set of batteries too
If that doesn't work I would try re-pairing your Roku remote again. Go to settings, remote & devices, and start the process of pairing a roku remote. Depending on the Roku device you use your model may have a button right next to were you put your batteries in and you can hit this button as part of the repairing process.
Hopefully 1 of these will work for you. If not, here's a link to the Roku Remote support page
https://support.roku.com/category/4403789553943
Best of luck!
Hi Community users!
Thanks for bringing this to our attention. We'd be happy to investigate this matter further and find the best resolution.
Kindly provide us with additional information about this so we can assess your concern better and provide you with an accurate resolution:
In the meantime, you may try to reboot your remote by following the following steps:
Reboot your voice remote
If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.
If your voice remote has a rechargeable battery, follow the steps below below to reboot your remote
Your update is highly anticipated.
Best regards,
Carly