I have a recently-purchased sound bar (bought in summer) and have consistently had the same problem with my remote. I've needed to change the batteries a dozen times. (By contrast, the batteries in my Roku stick lasted a very long time.). My sound bar's serial number is YL006V834184.
@RokuDanny-R I am having the same issue with both of my roku remotes. How do I get help fixing them so I don’t have to change the batteries or hear a whining sound from the remote?
Batteries in remote dies within a week or 2 with limited usage, roku completely updated, strong and fast wifi, and streaming stick plugged directly to the wall.
I'm having the same issue with both my Rokus. My first one started overheating and you all sent an extender then the remote also started eating batteries so I replaced it with my second Roku that I use in another room. Now that one is eating batteries and making a whining noise as well.
Hey Roku, I know you need specific information to handle warranty claims but from all the posts in here about continued problems even after receiving new remotes, you have a systemic problem. How about you actually research the issue and provide a solution for us to fix our own remotes? I’m on my replacement remotes already and they still last weeks only with no headphone or voice use and maybe an hour or two of daily button pushing use. That’s unacceptable. I’ve heard some believe it has to do with wifi channels. How about exploring that…
