Remotes

[glennms]

i have two Rokus for different TVs and both stopped working at the same time. The remote still changes channels but the pwer and volume and mute buttons no longer operate. Changed the batteries but that did not help. It apparently is an issue with the newOS. Will Roku give me new remotes that work or fix the problem?

[Smonsterr]

Model:3800rw

SN:YF00HW086764

software version:10.0.0

@RokuDanny-R 

[Litatang]

Model RC193

firmware 2.01.19.108

non-functioning volume control for several weeks now. The “fix” doesn’t do anything

😡

[brennakatlin]

Your Roku device model: 4660RW 

TV make/model and AVR make/model (if applicable): Dynex

Issue ID: 67-197-596

[Ljpounds]

After the May 15 2021 update, I have to turn my volume up 10x (literally) what I did the day before just to hear it, and even then its not as loud and clear as before.

After checking a couple of things I knew to check for an update.  Because I'm well aware that every time Roku does an update something gets screwed up.

Seriously?  

[Susanle59]

I went to this article and then selected it was not helpful and completed the rest of the form.  Still have not heard from roku but maybe if more people do the same???

https://support.roku.com/article/1500010864801

[judes]

Still having an issue after many weeks and many attempts to fix this. Including working directly with customer service.

Roku Device Model- 4670x Roku Ultra

TV make/model- RCA RLDED4215A-F

Issue ID 80-192-454

[AlexGreat]

RoKu must have the stupidest people working for them. I had an unpacked roku at the house that in opened to use while they fix the problem, and ROKU pushed the 10.0 update to that one too. THE Morons are still pushing the update as thousands of people have had their remotes broken.  I have waited over a month, and i do not think they are taking this seriously. I am now telling them that i will wait until sunday, and if new update is not released, or old one rolled back, i will be ordering Amazon product to replace the rokus in the house. I will never buy another roku product EVER!!!!!

[Suzy71nc]

I had the same issue with all my TV's.  Did you go to settings and add a new remote device?  Before you scan take the back off of the Roku remote and hit the pairing device and then in settings have it scan.  This fixed my volume issue with all my TV's.  

[moviegourmet]

• Roku Ultra device model 4660X

•  
• TV make/model Samsung Model  UN50F6350A
•  
• Issue ID  19-197-361