I purchased a Roku player and remote. Eventually the remote wore out. I replaced it with a new one purchased directly from Roku. After a little over three months the new voice remote is not working. The right arrow button does not function reliably. It has to be pressed dozens of times to work. How can I get Roku to replace it?
Hi @LarryS48,
Welcome to the Roku Community!
We understand you're having a problem with the Roku remote since the right arrow button is not functioning well. We're happy to assist you further. Please try these troubleshooting steps below:
Let us know how it works, and we will continue to assist you further.
Best regards,
John
It (reprogramming) did not help. One still has to press the right arrow button multiple times and push hard to get it to work. I doubt it is a software issue. I think it is the physical contact inside the remote.
Hi @LarryS48,
Thank you for keeping us posted here in the Roku Community!
For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
To send a private message:
To learn more about how to send a private message, click this community link: Help: Roku Community
We'll be anticipating it!
Thanks,
John