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[Ngsaints29]

Hi my Roku express 4k+ has an issue with continuously scrolling. When I click the pad it just continuously scrolls even though I only click it once. I’m on Roku software version 12.0.0 build 4184. I’ve bought a new remote and still does it. So I’m thinking it’s software related. 

[makaiguy · Accepted solution]

@Ngsaints29-

You may just need to restart your Roku.

Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power" or if you don't have a "Power" option, under "Settings > System".

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.