Remotes

[Andrewjb72516]

Please tell me if there is a solution on the horizon for this issue a LOT of users are having.

We have two TV's with Roku Express 4K, on both TV's with 2 different remotes, the channel navigation quit working properly about 3 weeks ago. The left and right, up and down buttons are either very slow to react, or take off moving 2 places or much more in one jump. It is now getting to the point that some shows are impossible to get to since we can't get the cursor to stop on that show. 

Do we know if Roku is working on a software fix and how much longer do we need to wait?

[makaiguy · Accepted solution]

You may have received an upgrade to your Roku software, and you just need to restart your Roku. [Note: If you have a Roku TV with "Fast TV Start" enabled, turning it off/on just puts it in/out of a standby mode and does not give you a full restart.]

Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power" or if you don't have a "Power" option, under "Settings > System".

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

[Andrewjb72516]

Thanks very much for the help.

I know there are many other users that are having the same problem and I hope they see this post to perform a reset.

[Djr29]

Restart corrected the problem for me! 

[JohnD64]

Me too thanks!

Been bugging me for weeks. 
I had a suspicion that it was a software update!

Maybe such an update can force or suggest a system restart in the future?