Remotes

[Sasha4]

I used Roku a few weeks ago.  I turned it on today and it asks me to agree to new terms.  But when I click OK on the remote it doesn't do anything.  Neither does '*'.I changed the batteries and no difference.  I rebooted and the remote was able to move the cursor for a few seconds before the message comes up.  Any suggestions?

[Sasha4]

I just chatted with an agent and the problem was with the pairing.  Once they guided me thru resetting the pairing - all it good!

[ARC43unhappy]

It's actually much worse.

I have an old ROKU TV. I went on vacation and returned to this garbage. My version calls for me to "select" and "accept" the terms. The latter is a purplish button. I have pressed every button on the remote; none does anything. There is no apparent way to accept or reject. My guess after 50 years in programming is that older models do not have some device-specific coding for the remote.

In any event, supposedly one must accept by Mar 21, which has passed, or acceptance is automatically assumed. I don't care! For me it's just a TV that connects to the Internet. I don't use any of their special services anyway.

I invite one of their brilliant lawyers would come to my house so that I might express my "appreciation" in concrete terms anyone could understand.

R

[GoGoGadget]

Thank you! This worked for me as well. Here are the instructions for reference: https://www.businessinsider.com/guides/streaming/how-to-reset-roku-remote?op=1

[Cobaltace]

I followed the instructions. I even checked the batteries with a volt meter and they were good. After a half hour of fighting this **bleep**, I replaced the perfectly good batteries and it finally worked. (The old batteries worked in another device) If Roku does this **bleep** again, I am done with Roku as I only use it to stream other services.