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kayhello9
Newbie

Bypass remote help screen

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After doing a factory reset multiple times on the 4k stick. With no remote how can i bypass the screen that shows ( go.roku.com/remotehelp) to get to the main english screen so i can use the app to comtinue. pleasehelp

 

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renojim
Community Streaming Expert

Re: Bypass remote help screen

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Sorry, you can't.  Once you factory reset it, it's no longer connected to your network, so there's no way to use the app.  You must have a physical remote to proceed.

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2 REPLIES 2
renojim
Community Streaming Expert

Re: Bypass remote help screen

Jump to solution

Sorry, you can't.  Once you factory reset it, it's no longer connected to your network, so there's no way to use the app.  You must have a physical remote to proceed.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Dee162
Newbie

Re: Bypass remote help screen

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I reset my tv, and it went thru questions to setup like english, used at home, or business, then it showed my internet, then when it came to password it would night let me enter it, it would not go any further. Please does anybody know what I can doThank you,

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