Remotes

[Stevyb]

Button lights won't come on now when I pick up the remote, only when I push the buttons. I have a rechargeable remote. Roku Ultra 4850R

[RokuJharra-Q · Accepted solution]

Hi, @Stevyb.

Welcome to the Roku Community!

We appreciate your purchase of the new Roku Ultra and understand that you're experiencing an issue with your remote. Please rest assured that we are here to help you resolve this matter promptly. 

We recommend following our troubleshooting steps to assist you in resolving these remote issues:

Restart your streaming device to enter pairing mode:
Use the following steps to restart your streaming device.

1. Remove the power cord from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cord

Once you see the Home screen, follow the next section to put your voice remote into pairing mode and complete the pairing process with your streaming device.

• Reset the remote, Press and hold the Back/pairing and Home buttons simultaneously for about 20 seconds, then pair it again.

If the issue persists after trying the troubleshooting steps provided, kindly send me a Private Message with the following details:

1. The serial number of the Roku player to which this remote is paired.
2. Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
3. When and where did you purchase this?

To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.

Thanks,
Jharra