Remotes

[DrDoc58]

Model: 4800X

S/N: X01000R3HWJK

S/W version: 13.1.4 build 1510-C2

Tracker ID: JK-394-610

Remote is a standard voice model, I think.

I am hearing impaired, with a common condition known as "gunners ear".  I hear well at lower frequencies but at high pitches there are some frequency ranges I cannot hear at all.

All of the sounds available in the "Find My Remote" are outside the range of my hearing.  I believe that my situation is common enough to warrant calling that a bug.

Please provide some multi-toned signal sounds, preferably with notes in the lower ranges.

Thank you for your attention in this.

[RokuJharra-Q]

Hi, @DrDoc58 thank you for posting here in the Roku community!

We appreciate you for providing us with details about the issue you've experienced. We're here to help. To get started, can you please try resetting your remote?

Resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try to utilize the voice command feature to see if this will make any difference.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Thanks,
Jharra