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4 mo old Roku stick 4K is defective

The remote would not pair with my TV. Had to chat with Roku for 45 min to figure out the remote is defective. I purchased it from Target and they don't accept returns after 30 days. This is unacceptable.


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Community Moderator
Community Moderator

Re: 4 mo old Roku stick 4K is defective

A warm welcome here in the Roku Community, @CCK2024!

I appreciate you for bringing this to our attention and I'd be more than happy to coordinate this with our Support team for additional reinforcement. 

Please provide me with the serial number of the Roku Streaming Stick you are having this issue with so I can check and validate it. 

Your response is highly anticipated so you can get back on streaming as soon as possible. 

Best regards,

Carly Y.
Roku Community Moderator
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