Remotes

[Candece]

1st, wow no support available for my devise. That's pretty sad Roku 

I got new internet and then both remotes on both devices quit working. I Roku has internet but says no connection. I used the app and it was fine. I figured it was that the new internet was 5.0. I turned it back to 2.4 and the Roku had connectivity now but still can't pair remotes. Both have no dot to flash and no pairing button. I've tried everything so are both these devises garbage now?

[renojim]

It would help to know the model number(s) of your devices.  Do you have voice remotes with a microphone button and TV controls?  If not, the remotes don't require pairing.

[makaiguy · Accepted solution]

Some of the newer Voice Remote models have no pairing button.  For them, pairing is initiated by pressing and holding the Back and Home buttons simultaneously.

[Candece]

No, that is why I said I don't have a light or a pairing button. I have a Roku Express. The model # 3930RW. I came with a remote that don't have a light, voice or pairing. I tried holding down the back and the home and it didn't work. The internet is fine, the remote just will not work anymore.

[Candece]

I do noot have that remote and holding down the home and back button like instructed onscreen doesn't work. Nothing happens.

[renojim]

@Candece, if you don't have a voice remote then you have a simple remote.  Any reference to rebooting the remote doesn't apply.  You can verify whether a simple remote is transmitting anything by pointing it at a digital camera like the one in your phone.  When you press buttons on the remote you should see a glow/flash coming from the remote on the camera's screen.  If you don't see anything either the batteries or the remote is dead.