i have a ROKU streaming stick Model 3810x, serial number C1381A774401, the batteries required changing as there were indicating low on the screen. I can no longer pair the remote, as soon as I put the new batteries in the green pairing light continually flashes but does not pair. I have gone through all of the recommended troubleshooting options with no success. What do I do next as we cannot watch our usual TV channels without the ROKU remote working.
If you are still unable to resolve the issue after following the troubleshooting steps provided, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
It won’t pair with my Roku remote no matter what. Once I put in new batteries the green light starts flashing before I can even press the pairing button. I bought 2 new remotes with same exact issue for them.
I can only control my Roku through my phone and have to unplug my roku every time I want that to connect.
I just sent a PM to Danny with our details. Tonight our Roku voice remote stopped responding. We found the pairing LED would always flash. Tried every troubleshooting step multiple times. 3 times it claimed to be upgrading our remotes firmware, but then failed to eventually pair. The batteries were new, and checked with a multimeter. The app controls the TV without issue, but that isn't going to be a long term solution for us. We never had any issue before tonight.
This issue came up all of a sudden and it appears that I am not the only who has experienced it. I have have multiple posts here and other places like reddit where others are reporting this. I hope some recent SW update didn't introduce it. Our TV is a TCL 65R617. The remote is a Roku voice remote model: RC222.
the green light on two of our remotes won’t stop flashing
I am having the same issue. Two of our remotes just stopped working and won’t re-pair. As soon as we place the batteries back in, the green light keeps flashing and it won’t connect - for two of our TVs. We have tried all troubleshooting on website.
Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.