Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku replacement remote

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Hi everyone,

Thank you for your patience while we investigated this issue regarding remote battery drain on Streaming Stick+ (3810).

We have released an update to your remote that we believe will address the issue you are experiencing. Please perform a system restart from your Roku device. This will update your remote to the latest version. This can be done by navigating to Settings > System > System Restart. After you perform the system update, continue to use your device as normal and monitor the remote battery percentage listed under Settings > Remotes > About. Additionally, if you had moved your Roku device power source to a wall outlet to help address this problem, you may now reconnect the USB cable to your TV's USB port if preferred. 

Please let us know if you notice any improvements in battery life or if the issue is persisting.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

dontcallmeshirl
Level 8

Re: Roku replacement remote

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@RokuDanny-R wrote:

Hi everyone,

Thank you for your patience while we investigated this issue regarding remote battery drain on Streaming Stick+ (3810).

We have released an update to your remote that we believe will address the issue you are experiencing. Please perform a system restart from your Roku device. This will update your remote to the latest version. This can be done by navigating to Settings > System > System Restart. After you perform the system update, continue to use your device as normal and monitor the remote battery percentage listed under Settings > Remotes > About. Additionally, if you had moved your Roku device power source to a wall outlet to help address this problem, you may now reconnect the USB cable to your TV's USB port if preferred. 

Please let us know if you notice any improvements in battery life or if the issue is persisting.


Thanks,
Danny


Wow, this is an unexpected surprise. Will report back how it goes...hope it works.

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dontcallmeshirl
Level 8

Re: Roku replacement remote

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Danny,

What is the new firmware version for this so we can verify that we have gotten the update?

SRQtech
Level 9

Re: Roku replacement remote

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@RokuDanny-R 

Danny, Tell us what the new remote version number is supposed to be so we can verify that the System Restart successfully upgraded our remote to that new version.

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rjabend
Level 9

Poor Roku Support

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My Roku Streaming Stick+ keeps running the batteries down in a week or so and I have gone back and forth with Roku warranty support. After  a dozen emails, they are still "reviewing the matter". Is there a way to get decent support and a replacement? Do they have a support telephone number or online chat? Can anyone recommend a Roku alternative? Thanks for any help!

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Elohcin89
Level 7

Update on dying batteries

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I’ve had to disable the microphone feature on my Streaming Stick+ remote as the only means to keep the batteries from dying once a week. I chatted with support and they just say someone will email me when a solution is found. Now they’re offering a rechargeable remote.... anyone successfully found a solution or assistance from support? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku replacement remote

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Hi everyone,

Thanks for the follow up. To verify that you are have latest firmware, your remote version should be rtn.4092.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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yawitz
Level 9

Re: Roku replacement remote

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Hi, Danny,

I performed the reset as you described, and the new firmware version showed up as rtn.4090, not rtn.4092. Is there something I need to do other than just perform the System Restart?

pennsy
Level 8

Re: Roku replacement remote

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Yeah, same here. One unit reads rtn.4090 and another reads 2.01.19.108. after restart.

Rs87277
Level 8

Re: Roku replacement remote

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After the restart mine is also not 4092?