Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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SS19
Level 7

Roku remote popped in my hand and does not work now.

I was holding my Roku remote in my had when it physically jotted in my hand and made a loud popping noise. There were brand new batteries in the remote, the same batteries I have used for years in this remote A few days later the I got the notice that the batteries were at 0 percent.  I put new batteries in and a day later I'm getting the notice that the batteries are at zero percent. I need help please. 

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3 REPLIES 3\
renojim
Community Streaming Expert

Re: Roku remote popped in my hand and does not work now.

If something popped in your remote, it's dead.  There's nothing anyone can do for you and if it's several years old it's long out of warranty.  If you want to post the model number of your Roku we can suggest a replacement.

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Moontanman
Level 7

Re: Roku remote popped in my hand and does not work now.

My device is only a few months old, do I need a new remote? 

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku remote popped in my hand and does not work now.

Hi @Moontanman,

Thanks for posting in the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing?

With more information, we will be able to assist you further.


Best regards,
Mary

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