Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Livesupermatt
Level 8

Roku Ultra Remote Won't Control New TV Volume

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Hi guys, so I've had the Roku Ultra for awhile now. Used to have a Sony TV and the Roku remote controlled the volume the whole time. Bought a Samsung TV last year and ever since I can't control the volume. I've played with settings on the TV and the Roku without luck, even did a factory reset. Any ideas cause its driving me crazy?

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Livesupermatt
Level 8

Re: Roku Ultra Remote Won't Control New TV Volume

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Update... since this older Roku Ultra also had audio lag only with Dolby Digital 5.1... I decided to buy the new Roku Ultra 2020. This fixed my remote problems, the audio lag issues & HDR. I would recommend the new device to anybody with any of these problems. 

View solution in original post

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10 Replies
makaiguy
Level 20

Re: Roku Ultra Remote Won't Control New TV Volume

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The power and volume buttons on wifi-direct Roku remotes send the appropriate signals to your TV via line of sight infrared (IR) signals. Different tvs have different sets of IR codes they accept, so you have to set up the remote to send the signals for YOUR tv.

Roku menu path:
Settings -> Remotes & devices > Remotes > Remote (In use) > Set up remote for TV control

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Livesupermatt
Level 8

Re: Roku Ultra Remote Won't Control New TV Volume

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Tried that & just tried again but it says “The current remote does not support tv control”.  But this remote worked fine on my Sony so I just don’t get it. 

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Tivoburkee
Level 20

Re: Roku Ultra Remote Won't Control New TV Volume

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Is this tv so new it doesn't accept IR commands just Bluetooth? See if you have to turn on something for it to accept IR commands, which is the only thing the roku remote will send to the tv.

Edmund
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Livesupermatt
Level 8

Re: Roku Ultra Remote Won't Control New TV Volume

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This TV is a Samsung Q70. It came with a smart remote but I also bought a regular Samsung $12 IR remote that turns the TV on & all the functions work so I assume it works over regular IR.
My Roku Ultra’s model is 4640x

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Tivoburkee
Level 20

Re: Roku Ultra Remote Won't Control New TV Volume

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So the roku remote doesn't have IR tv commands like the current roku remotes do. The only way it controls the tv volume is by hdmi-cec, see if you can refresh the cec devices or even turn on the feature in the samsung menu, it may be call anynet+?

All Tv's that have cec feature respond to same signals sent over the hdmi cable, there is no reason to set it for different  tv brands. 

Edmund
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Livesupermatt
Level 8

Re: Roku Ultra Remote Won't Control New TV Volume

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Thank you, I’ll see if I can refresh it some how. I do know that the Anynet+ feature is set to on. I toggled it on/off a bit ago to see if it did anything without luck. I’ll play with TV settings after work today, here’s hoping...

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Livesupermatt
Level 8

Re: Roku Ultra Remote Won't Control New TV Volume

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So no luck. The Roku remote does turn the TV on and changes the input to my Roku but no volume control. I’ve had Sony TV’s for years & this is my first Samsung.... not impressed. 

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Tivoburkee
Level 20

Re: Roku Ultra Remote Won't Control New TV Volume

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The roku remote sends the same command no matter what tv brand you have, if the tv isn't accepting thses commands it has nothing to do with the roku remote its all the samsung fault. 

Just upgrade the remote to a voice remote with tv controls, and control the tv by IR instead of hdmi-cec. The enhanced voice remote with headphone jack and the regular voice remote are both backordered into Feb. You can buy the voice remote without headphones at walmart or best buy. 

Edmund
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Livesupermatt
Level 8

Re: Roku Ultra Remote Won't Control New TV Volume

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Thank you all. I was being funny with the Samsung comment cause this isn't the only problem the TV has. The HDR gets wonky, the “Standard” picture mode setting disables the backlight & this remote won’t control it’s volume. I’m going back to Sony after this but also buying one of those newer remotes for the meanwhile. 

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