I started the process of pairing my remote and everything was going well until it wasn't. TV said the remote was pairing. But, it took so long pairing that the Roku went idle and just went to the blank screen where it says Roku and moves around. Couldn't get it off that screen because the remote still wasn't working. Have tried numerous times unplugging Roku, replacing batteries etc. When doing this, the pairing light is always on, not flashing. Also, since the remote never started working, I was never able to set up the network because the remote wasn't working. Not sure if this has anything to do with it. Also, downloaded the app to be able to change channels but can't use that because it hasn't been connected to a network yet.