Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Barb47
Level 10

Re: ROKU WORKED FINE BEFORE, NOW NOT CONNECTING TO INTERNET,

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Thanks for the information.

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atc98092
Community Streaming Expert

Re: ROKU WORKED FINE BEFORE, NOW NOT CONNECTING TO INTERNET,

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@Barb47 wrote:

Channel 6

2.4

802 11n


OK, that's the 2.4 GHz band. The biggest problem with 2.4 is the potential for interference. There are simply so many more devices on that band compared to 5 GHz. You might try changing it to either channel 1 or 11 and see if the connection improves. 1, 6 and 11 are the three best channels to use on 2.4 GHz. And if your router supports 5 GHz, that's the one you really want to use if possible. Using different SSIDs for each band allows you to be certain which band you use.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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adscherer4
Level 7

Re: ROKU WORKED FINE BEFORE, NOW NOT CONNECTING TO INTERNET,

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Hi Danny - I have 2 Roku Premiers and one is working just fine, but the second is not connecting to my wireless internet.  I've rebooted both the television and the Roku, but I have not had any luck with the connection.  My Roku's serial number is YH004V587470.  I even swithed my Rokus between my two televisions, and it didn't make a difference (the Roku that worked before, continued to work when I swapped them out).  The issue has been going on for about 3 days.  

Thanks for your help.

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RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU WORKED FINE BEFORE, NOW NOT CONNECTING TO INTERNET,

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@adscherer4

Thanks for the post and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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GHK60
Level 7

Re: ROKU WORKED FINE BEFORE, NOW NOT CONNECTING TO INTERNET,

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This worked. My router does send 2 signals. I moved the TV back to where it usually is and it connected. It was connecting in both places but when I unplugged the Roku it stopped connecting. THANK YOU,

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Marcia1945
Level 7

Re: ROKU WORKED FINE BEFORE, NOW NOT CONNECTING TO INTERNET,

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Thank you. I will try that

 

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Xx4
Level 7

Re: Roku Express suddenly won't connect to wireless network

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Unfortunately that sounds way beyond my understanding how do I even find this information out?

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