Wi-Fi & connectivity

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johnnycash
Streaming Star

I can't seem to get roku to work with rogers internet since the outage on july 8th

the connection is slow and some apps are not working. i have tried everything. anyone else having this issue?

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RokuKarla
Retired Moderator

Re: I can't seem to get roku to work with rogers internet since the outage on july 8th

Hello @johnnycash

Thanks for posting here in the Community.

Try these simple tips and troubleshooting steps as this may help with the connectivity issue:
1. Restart your router (even if other devices have no problem finding and connecting).
2. Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart)
3. Find and connect to your network via Settings> Network > Set up the connection
If that doesn't fix it, try disconnecting the power to your Roku for a few seconds. When it comes back up, see if you then can set up the network connection.

For more information on troubleshooting connectivity issues, please refer to this link: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku ...

Let us know if there's any difference after.

Regards,

Karla

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