issue report tracker id 70-411-933
model 8226x
serial number YKOO7A687870 (3G60C7687870)
software version 12.5.0. build4176-90
GC version10.4.37
timestamp 2023-10-14T01:33:29Z
PLEASE HELP
Hi @Ashme23,
Welcome to the Roku Community!
We understand that your Hisense Roku TV is not updating. We will be glad to help you with this issue further.
To clarify, did you receive a prompt on your Roku TV to update the software, or did you try to update the software manually?
In the meantime, I recommend you try the following troubleshooting steps.
Restart your Roku TV:
Restart your router/modem:
Please let us know if these troubleshooting steps help you to resolve your concern.
Regards,
Riamie
what if your TV won't even turn on, I'm simply trying to find the files so I can try it with the USB port, but I can't find it because the system does not recognize my serial number, so I'm very frustrated