Manufacturer support & warranty resources

[5818]

HDMI tv comes,on, but remote does not connect to streaming.  Nothing works with remote.  Wasting my time for three nights now.  I feel irate.  I’ve only had this thing for since last November.

[jtengstrand]

Ihave changed the password twice to make sure I did it right. The ROKU acct on my computer has accepted my passwords but myTCL monitor which had ROKU for many years will not accept my password

[RokuElmer-H]

Hi, @jtengstrand!

Thanks for posting in the Roku Community!

We understand that you have been facing difficulties while updating your Roku account, particularly with regard to your login credentials or password. We will investigate the issue further and we require more information to assess it. In order to do so, we kindly request that you provide us with more information below.

1. Which channel are you trying to access on your TV that is asking for your login credentials?
2. Are you seeing any error messages?
3. Do you have another Roku device and does it reproduces the same issue?

We appreciate your cooperation and look forward to your response with additional information.

Thanks,
Elmer

[5818]

Roku remote will not get off “no signal” when I turn tv on ( HDMI connection)..  I can’t get any response from Roku device at all.  I I have unplugged router and HDMI cable and reconnected…nothing at all.   My wireless service is very strong.  My Roku device is as if it just died.  I can get nothing but “ no signal” sign…which just stays on the screen.  When I go to my account…nothing.  I do t u derstand how one day I have connection and watch channel of my choice and two days later nothing.

[RokuElmer-H · Accepted solution]

Hi, @5818!

Welcome, and thanks for posting in the Roku Community!

We saw your post regarding the issue with your Roku device not connecting to your TV, resulting in a "No Signal" message. No problem, let's take a closer look and sort out this ongoing issue. If you're still seeing a light indicator that the device is being powered. You can try a different HDMI port, try another HDMI cable, or try connecting the Roku device to another TV and see if that reproduces the same issue.

If the problem persists, you can set a factory default on the device and see if that helps. You can visit our support page here on how to proceed: How do I factory reset my Roku® streaming device?

We hope this helps.

Thanks,
Elmer