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Katieapple
Newbie

Complete black screen with audio under it

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So a few weeks ago my tv got white vertical streak on it, now it’s gone completely black. I have a Phillips Roku tv, I’ve had it for about two years. Any suggestions?

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renojim
Community Streaming Expert

Re: Complete black screen with audio under it

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If you can see a picture when you shine a bright light on it, I suggest you research how to repair the backlight unless that white streak is still visible.  If it is, it's probably a lost cause.  I doubt it's still under warranty, so Philips won't help you and it's not Roku's responsibility since Philips made the TV.

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renojim
Community Streaming Expert

Re: Complete black screen with audio under it

Jump to solution

If you can see a picture when you shine a bright light on it, I suggest you research how to repair the backlight unless that white streak is still visible.  If it is, it's probably a lost cause.  I doubt it's still under warranty, so Philips won't help you and it's not Roku's responsibility since Philips made the TV.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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