Lights & power

Add Roku lights and smart plugs to your smart home. Learn how it works with virtual assistants, get troubleshooting tips, and find resources from the community.
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Gb82
Reel Rookie

Can't connect smart bulbs

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I had to change my wifi name and now I can't get my smart bulbs to connect.  I can get them into pairing mode but keeps saying cannot connect 

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RokuDanny-R
Retired Moderator

Re: Can't connect smart bulbs

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Hi @Gb82 

Thanks for the follow up regarding your Roku Smart Home light bulbs.

Please be aware that I have passed along your concerns and information to our Support team. They will follow up and assist you further.

If you have another issue in the future, please don't hesitate posting in the Roku Community again.


Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

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3 REPLIES 3
RokuDanny-R
Retired Moderator

Re: Can't connect smart bulbs

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Greetings @Gb82 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Smart Home light bulbs.

If your light bulbs were working on your old wireless network and is no longer working with your new network, this would likely indicate that there is an issue with your wireless network. What frequency is your new wireless network set to?

Please keep us posted what you find out and we will be more than happy to continue assisting you. We look forward to hearing back from you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Gb82
Reel Rookie

Re: Can't connect smart bulbs

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I've been trying to set them up with 2.4 it will find the bulbs but says it can't connect I've tried 20+ times and failed is all I get

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RokuDanny-R
Retired Moderator

Re: Can't connect smart bulbs

Jump to solution

Hi @Gb82 

Thanks for the follow up regarding your Roku Smart Home light bulbs.

Please be aware that I have passed along your concerns and information to our Support team. They will follow up and assist you further.

If you have another issue in the future, please don't hesitate posting in the Roku Community again.


Thanks,
Danny

Danny R.
Roku Community Moderator
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