Issue Tracking Board

[RokuMaryEF]

Hey everyone,

We're seeing reports of the YouTube app going black during playback. We're on it and working with YouTube to get a fix.

If you're seeing this, help us out! Please provide:

• Roku device info: DID and OS build (Settings > System > About)
• Tracker ID: (Home 5x, Back 5x)
• YouTube app version: (YouTube app > Settings > App Version - screenshot please!)
• When it happens: (Playback? Ads? Specific times?)
• Other apps affected? (Netflix, Prime, etc.)
• Any workarounds you've found?
• Does this happen when an ad starts or another time?

We'll update you here when it's fixed.

Thanks for your help!

Roku Community Team

[RokuCarly]

Hi, @mohnkern.

Greetings from the Roku Community!

Thanks for informing us about the playback issues you've encountered within the YouTube app after your device received the latest software version. We'd be happy to suggest some steps to help you troubleshoot this app.

Kindly follow the steps precisely to help troubleshoot this app:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Here's the support article for reference: How to resolve a channel playback issue

Keep us posted!

Warm regards,
Carly

[Katatawnic]

My Roku Streambar OS was updated this morning.  Now YouTube will not play any videos.  The app loads, thumbnails generate, videos can be added to or removed from playlists, etc.  But not one video will play.  It tries to load, but the screen just turns black and nothing happens no matter how long I wait.

I've rebooted the Streambar, uninstalled and reinstalled YouTube, unplugged the Streambar for a few minutes.  Nothing works.

Hulu, Netflix, and Paramount Plus are all working smoothly.  The only problem is YouTube, and it happened immediately after the Streambar OS update.

(Edit: Yes, YouTube does work on my phone and tablet.)

What do I do to fix this?

[Katatawnic]

Streambar model 9102RW

Serial number YL003L666089

                  (or YL003L666089)

Device ID B110A3666089

Software version: 14.0.4
Build: 12221

YouTube version 2.23
Build 115025174

Tracker issue ID 89-411-513

I'm not sure how relevant the tracker issue timestamp is. This has been ongoing since immediately following the OS update at 10:24am EDT.

[Katatawnic]

No one from YouTube or Roku has updated me.  I don't know if anyone is even looking into this.

[kid_fullerene]

same issue here - same timeline,  almost ready to buy a current model and start over ..glad you were able to at least get it to their team(s) for some kind of consideration!

[Katatawnic]

I just spent over an hour with Roku live chat.  Nothing worked.  The second tech said that he was elevating this issue to the Roku software team to look at the backend and update the patches.  Of course he doesn't know how long that will take.

So I guess it's just hurry up and wait.

I've considered factory resetting the Streambar, but I really don't want to have to set up every app again, and I seriously doubt it would resolve the obvious incompatibility between YouTube and the latest Streambar OS update.

[KatinVT]

We've had the same problem. Of 17 channels on our home screen -- only 5 can we access. When I tried chat I was told I had to pay for the channels through Roku. Excuse me? Most of the channels are free (news programs). three of the ones we subscribe to we can't access, but 2 we can. Go figure.

I think this new OS needs a serious fix. ASAP!

[Katatawnic]

Wow, I'm sorry!  That's gotta be so frustrating.  Just the YouTube issue has been driving me mad.  But I mostly watch YT, not much else, so my TV routine has been completely hijacked.  And since I'm disabled and housebound, I don't have much to do besides watch TV.

I used to create and maintain web sites, and if there were glitches in updates that testing overlooked, the first thing I'd do was to roll it back to the previous version until I had the update fixed and working properly.  This is what Roku should do.

[PikeBishop]

I've got the same problem except it is on the Streambar Pro and it all started with the latest software upgrade (?).  I can get YouTube to play the videos if I use the app built into the Samsung TV and it works on every other device (phones, tablets, etc).  Every other app works properly (Netflix, Prime, BritBox, Acorn, Tubi). My secondary set-up using the smaller Streambar works as it should