Issue Tracking Board

[GuyStreamer]

Ditto!   I am doing a reset to see if that wipes it out, it should. I have disabled it in the app settings so it no longer activates when hitting the power button, but I hate looking at it on the home screen.. 

[TV99]

I DO NOT WANT Backdrops. I have selected "remove app" over 20x. Each time it reappears on my home screen. Please fix this issue. No customer should be forced to have apps or features they DO NOT WANT.

[LadyHavoc97]

Model: 8122X - Roku TV

Serial Number - YK00P1668678 (NSN07P668678)

Software Version: 13.1.4 Build 1510-48

Gc version: 12.1.17

Timestamp: 2024-09-16T01:12:11Z

Issue ID: 78-373-032

Have clicked on app and pressed * to remove. It goes away and then returns next time I turn the TV on.

[RokuJohnB]

Hi Community users,

Thanks for keeping us posted about this issue!

We apologize for the inconvenience; this is not what we aim for. We always strive to provide our customers with the best streaming experience and ease of use when using our services. 

Our appropriate Roku team is still investigating this issue. Your extended patience and understanding are much appreciated.

In the meantime, can you please provide the following information?

Roku Device Information:

• Model:
• Serial Number:
• Device ID:
• Software OS/Version:

TV Information:

• Make and Model:
• Tracker ID (to obtain this, press the Home button five times, followed by the Back button five times when the issue occurs).

Steps to Reproduce the Issue: Please outline the steps you take that lead to the issue you're experiencing.

Once we have this information, we can pass it along to the appropriate Roku team for further investigation. We look forward to hearing from you soon.

Thanks,
John

[RokuJohnB]

Hi @LadyHavoc97,

Greetings from the Roku Community!

Please be informed that the relevant Roku team has been notified of your information so they can investigate further.

We sincerely appreciate your understanding and patience.

Regards,
John

[LadyHavoc97]

Thank you, @RokuJohnB! I hope I gave enough information to help. 

[BillNew]

Please STOP automatically  reinstalling this application as I did not want it nor do I want to use it.

Keeps reinstalling on my old roku device and on my TCL roku tv. I have deleted it multiple times on both devices.

Certainly your software developers can find a way to do that. (I am a long time software engineer.)

Thank you.

[ArtR3]

I have two different Roku TV's, so I doubt that it is related to specific models frankly.  VERY annoying and takes up memory.  a 40" TCL Roku, and a 49" TCL Roku. 49" model is 49S405, Hardware ID: 712X.  Software is 13.1.4, build 1510-30

[garystan1952]

RokuJechealR :

    The problem is in the programming the went into creating BACKDROP. 

    For one......the REMOVE command doesn't have a corresponding "action".

[RokuJohnB]

Hi @ArtR3,

Thanks for keeping us posted, and welcome to the Roku Community!

We have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Kind regards,
John