Issue Tracking Board

[RokuEmmanuel-D]

Hello Community Users!

We appreciate your patience and understanding, as our relevant team is still actively working on a fix for this issue. We also apologize for the delay in the resolution of this problem. 

Rest assured that we are taking this issue seriously. We are grateful to all users who have participated and provided the necessary details for the team to track where the problem is coming from, which will be included in the ongoing investigation. The team is working hard on a fix that will be coming soon so you can get back to streaming in no time.

We are thankful for your continued participation here in the Roku Community. 

Sincerely,
The Roku Community Team

[Pegasus2000]

I previously posted my roku works after using the reset.  I switched it back to my Samsung tv and it no longer works.  It still works on my Sony TV.  I do not know what settings on the TV are different.

[RokuTakashi]

Hi, Community users.

We appreciate you for informing us about the issue you have encountered with the Tablo 4 after the update.

Please be advised that we are well aware of the issue, and our team is currently investigating on this matter. We'd like to request your assistance and cooperation to foster our investigation. Kindly provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• The specific behavior of the issue (e.g. recording not working, local channels not working, or app won't play both Local channels and Recorded contents , etc)

We hope for your continuous response and cooperation in our efforts to resolve this matter.

Best wishes,
Kash

[SpudManTV]

Model 3820X Streaming Stick 4K

SN X01700TAE5GJ (S08Y424AE5GJ)

SW Ver. 14.0.4, build 12221-CU

GC Ver. 12.4.17

[mwk1]

Kash, what WE all would "really appreciate" is the ability to roll back our Roku to version 13 until you all figure out what's wrong.  Why can't we have that simple solution?????  I know you've done it before, with your buggy 10.5 system release, you offered a rollback option.  Do it again.  Oh, and by the way, in future, give us the option to postpone your "improvements" until we can see that they are stable?  How about that.

Oh and one more thing, maybe invest in some QA staff???

[RokuEmmanuel-D]

Hi Roku Community Users!

Thank you for bringing to our attention the issue you're experiencing with the Tablo TV App. We noticed that the app is not playing any recorded content; we understand how frustrating it is, particularly when you're looking forward to watching your favorite programs.

Update: It is under investigation, and we are currently working with the channel provider to resolve the issue.

To help us address this issue, please provide the following information:

1. Roku Device Information:

   • Model
   • Serial Number
   • Device ID
   • Current Software Version (found in Settings > System > About)

2. Channel Build Version:

   • Please specify the version of the Tablo channel you are using.

3. TV Make/Model:

4. Troubleshooting Steps Taken:

   • Any steps you've already tried to resolve the issue.

We are grateful for your continued participation and understanding while the team works hard to resolve this issue. If you've discovered a solution, we encourage you to share it with others in the community! If not, please respond to this thread with the necessary information, and we will make every effort to help you.

"Note: We'll mark this post as a Solution for everyone's visibility."

Sincerely,
The Roku Community Team

[CSJ]

Hello,

I also am having the same problem as others - the Roku has been updated to 14.0.4.  The replay of recorded programs is greeted with ” Playback Failed - This video is not playable on your device using the current settings. Visit tablo.com/roku-playback for troubleshooting tips” // Tablo does still play local channels correctly however.

I have completed all suggestions to fix from “tablo.com/roku-playback” however the problem remains.  The playback does however works on one of the other TV that is linked to this Premier + unit

Reference:

Model 4630X

Serial#  YR00AE372335 (7KA68A372335)

Software version: 14.04 build 12221-29

GC version: 12.417

[RJ18]

I'm having the same problem as others in this thread.  The Tablo app no longer plays recorded or live shows.  I have tried hard and soft reboots as well as deleting and reinstalling the Tablo app.  As others have said, changing the audio output of the Roku to Dolby allows the Tablo app to play live and recorded shows but no sound is present.  My other Roku devices (Ultra 4800X and Ultra 4660X) are running software version 14.0.4 and the Tablo app works just fine on them.  Here is the device info for the Roku that has the problem:

Model: 3941X2 - Roku Express 4K+

Serial number: X0220075X5Y2

Software version: 14.0.4, build 12221-E4

Device ID: S0HAK2A5X5Y2

GC version: 12.4.17

Issue ID: Y2-421-666

Tablo application version: 0.8.800-734366

Tablo firmware version: 2.2.52

[Jhunter1]

Model: 3810X - Roku Streaming Stick+

Serial number: YH0073275014 (213137275014)

Software version: 14,0.4 • build 12221-50

GC version: 12.4,17

Timestamp: 2024-10-19T21:50:527

Please use issue ID 14-421-790 

Channel Version 0.8 build 800

Tablo app opens but does not play any channels or prior recordings.

[dfshelley]

i totally agree with you. i own 4 roku's and now all 4 have updated to 14.0.4

Now my wife is angry with me.

i have an old FIRE stick and will try that in another connection to my main tv.