Issue Tracking Board

[renojim]

Are you using an ad blocker?

[MNRose]

I disabled the Adblocker on my eero and that did the trick for me!

[Carmelmo]

The point is WHY all of a sudden? The ad blocker is there for a reason. It defeats the whole purpose!

[TheMoose]

I guess they’re not making enough money from the subscription fees, so they need the ad revenue. 

[Carmelmo]

Wonder what happens to those people who pay for no commercials.

[RokuMaryEF · Accepted solution]

Hi Community Users,

We wanted to provide an update regarding the playback error ("An error occurred during playback. Please try again") that some of you have been experiencing with Paramount+.

As of 11/28, this issue is still under investigation.

We’ve noticed that many customers encountering this issue have ad blockers enabled. To help us assist you further, please confirm that you do not have an ad blocker activated on your device. This will allow us to narrow down the cause and work toward a solution.

If you haven't done so already, please also provide the following information to help with our investigation:

1. Roku device model
2. Device serial number
3. Device ID
4. OS version (Available in Settings > System > About)

Additionally, please provide:

• Tracker ID: Press the Home button 5 times, followed by the Back button 5 times when you encounter the error, and share the Tracker ID that appears.
• Channel build version: Select the Paramount+ channel on your Home screen, then press the * button on your remote.

Thank you for your continued patience and cooperation as we work to resolve this. We’ll update you with more information as soon as possible.

The Roku Community Team