Issue Tracking Board

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @Naughtycat!

We appreciate your effort in providing all the information needed for this investigation. Thanks for bearing with us in the meantime. 

We'll update this thread once a resolution has been provided. 

All the best,
Emman

[Godspeed731]

tried to open the Paramount+ app. Clicked on the show I wanna watch and the circle just keep spinning and spinning. The app works on my Apple iPhone, but not on the Roku. I asked a friend with the Roku. He’s having the same issue. Help!

[Al_S]

Same issue with me.  C’mon man, fix your service 

[Al_S]

Same here exactly 

[Godspeed731]

Started working and received this:  

We're following up to let you know that your issue has been resolved. If you need further assistance, reply back to this email and let us know. We'll get back to you shortly.

Roku Customer Support

[Al_S]

Paramount Plus App STILL NOT WORKING

[RokuTakashi]

Hi, @Al_S @Godspeed731 

Thanks for posting here in the Roku Community.

We understand the issue you have experienced with the Paramount Plus app that is not working as expected on your Roku device, and we're here to help. We would recommend following the steps below to resolve the issue:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting steps, we kindly request the information below for our team to investigate on this matter further.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

We hope for your response along with updates.

Best wishes,
Kash

[TulsaKing]

Hello,

I have a 3940RW2 - Roku express 4K+ running 14.0 trying to stream using Paramount Plus app - version 9.3 .build 20241107

The app opens without issue but when any movie/tv show is selected and you select watch - the blue circle spins and nothing happens the movie or tv show does not come up.

steps taken:

removed app

rebooted

Reinstalled app

no change, issue remained

googled and found procedure to clear cache

home button  x5 times

up

rewind x 2 times

fast forward x 2 times

auto reboots but no change

I removed the app the cleared cache procedure

reinstalled app but no change

o can stream on a laptop that is connected to the same WiFi network as Roku - I can watch movie or tv show.

I have the same issue on Roku Ultra.

the issue is with Roku please resolve this issue.  

[RokuTakashi]

Hi, @TulsaKing 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for letting us know about the issue you have experienced with the Paramout+ app, and we acknowledge the steps you have taken in an attempt to resolve the issue. For this matter, our team would like to collect further details so we this can be investigated. We kindly request the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

This information will be the basis for our investigation. We hope for your response along with the details requested.

Best wishes,
Kash

[Tedabo]

Same issue