Issue Tracking Board

[bs36]

Model 3941x2-Roku Express 4k+

Serial Number X02200WH9T9C

Device ID S0HAK35H9T9C

Software Version 14.0

My tablo app was going back to guide when you click on channel. I tried changing digital output to custom dolby digital. Preferred streaming format is Dolby. Changed from Auto. I get picture now but no sound after making those changes. Any help would be appreciated. Thanks.

[bs36]

they know it is an issue. if you read some of the trouble shooting, people have changed audio to dolby. i tried this and it doesnt go back to the guide. it goes to the channel but there is no sound. tablo works on my iphone so i airplay it to my tv. 

[RokuEmmanuel-D]

Hi Roku Community Users!

Thank you for bringing to our attention the issue you're experiencing with the Tablo TV App. We understand that the app is not scanning for local channels, which can be quite frustrating, especially when you're eager to enjoy your favorite shows.

Update 10/17: This is under investigation, and we are currently working with the channel provider to resolve the issue.

To help us address this issue, please provide the following information:

1. Roku Device Information:

   • Model
   • Serial Number
   • Device ID
   • Current Software Version (found in Settings > System > About)

2. Channel Build Version:

   • Please specify the version of the Tablo channel you are using.

3. TV Make/Model:

4. Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

5. Troubleshooting Steps Taken:

   • Any steps you've already tried to resolve the issue.
6. Description of the exact behavior of the issue

Thank you for your ongoing support as our team addresses this issue. If you've found a solution, please share it with the community! Otherwise, reply to this thread with any details, and we'll do our best to assist you.

Note: "We'll mark this post as a Solution for everyone's visibility"

Sincerely,
The Roku Community Team

[Rascalcraig]

Was working with previous version

wont play channel goes back to guide

[spanishfly]

Roku ran update 14.0.4 build 12221

System ran update on 10/17/24 and not I am unable to use TABLO to watch live tv on my LG TV

roku model 4660x2

fccid:tc2-r1016

ic: 5959a-r1016

PLEASE FIX THIS ASAP I RELY ON TABLO TO GET ALL MY TV VIEWING.  IT HAS BEEN OVER A WEEK AND I STILL CANNOT WATCH LIVE TV.   I HAVE ALSO CONTACTED TABLO TO REPORT THIS PROBLEM  

[spanishfly]

GUIDE PULLS UP WITH CHANNELS BUT WHEN I CHOOSE CHANNEL TO WATCH IT TRIES TO CONNECT THE CHANNEL BUT IS UNABLE TO AND RETURNS IMMEDIATELY TO THE GUIDE

INF REQUESTED BELOW:

CS37A4023133 MODEL: 4660X2    FCC ID: TC2-R1016    IC: 5959A-R1016

ROKU VERSION 14.0.4     BUILD 12221 

LG TV MODEL 65UB9200-UC   (SEE ATTACHED PHOTO FOR MORE DETAILS)

[spanishfly]

Yes!

[chasv2]

My Roku 3941RW2 - Roku Express 4K+ stopped playing Tablo OTA channels. The well known Tablo workaround by "reselecting Dolby Digital" in audio settings only fixed video, not the audio. What are our options, since this appears to have been going on, since at least Oct 1st???

[RokuEmmanuel-D]

Welcome to the Roku Community, @chasv2!

We understand you're having trouble streaming the Tablo TV App on your Roku. We'd be more than willing to investigate this further. 

Could you please specify the exact behavior of the issue you're experiencing with Tablo TV? (e.g, The App is Loading, Cannot Play Recorded Contents, Cannot Play Local Channels, The App is Crashing, or No Channel appearing)

We would appreciate it if you could provide us with more detailed information. We are looking forward to your response. 

All the best,
Emman

[RokuEmmanuel-D]

Hi Community Users!

Thanks for reporting this issue that you're experiencing with Tablo TV and for supplying all the necessary details for the investigation.

We'll ensure that these will be forwarded to the appropriate team. We are thankful for your understanding and cooperation as we work to resolve the problem. 

Many thanks, 
Emman