Issue Tracking Board

[KatinVT]

So, all of us who bought expensive streambars are ignored and the streambars are useless? I still can't get more than 5 streaming services of 17 on my list. They aren't paying attention to their customers! This is pathetic. The inexpensive rokus work just fine (we have one), but the expensive ones don't. You'd think they would jump on this to fix it instead of telling us to "try this..." "try that..." which I've done and it doesn't work. I don't see the improvement anywhere. Can't we just go back to 13?

[RokuEmmanuel-D]

Hi Community Users!

Thanks for reporting this issue to us. Please be advised that this is still under investigation, and we would like to encourage everyone to provide the following details below to collect more samples to include in the investigation process.

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

We are anticipating your prompt response. 

All the best,
Emman

[Katatawnic]

@RokuEmmanuel-D 

To be fair, most of us have already done this, in this very forum thread, weeks ago.  We all have the same OS version and YouTube version.  It happened to all of us immediately following the OS update.

All they have to do is revert the OS to the previous working version, and then they can then focus on fixing this version while our devices still work as they should.

At this point, I do not believe that anyone is "investigating" anything.  I do not believe that they care about their paying customers.  I have no reason to believe it.

I would LOVE to be proven wrong.  Please, Roku, prove me wrong!

[PikeBishop]

Listen to your users, just offer a rollback to the OS

[PikeBishop]

Just tried Live Feeds also with the same results, works like it should

[jjess]

Same issue.....been watching this thread. Unreal that well over a month has passed since my stream bar updated(10/09), with NOTHING? No more Roku for so many, due to this poor response.

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @jjess!

We apologize for the inconvenience that this may have caused you. We're here to help you out and investigate further. 

We'd like to include your device in the ongoing review of this matter and to be able to do that; it would be great if you could provide the following details below.

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
• Short Video or photo of the incident. 

We are looking forward to hearing from you soon. 

Sincerely,
Emman

[PikeBishop]

AS of November 25th 2024

Newer version of YouTube app from earlier

Model: 9101R2 - Roku Streambar Pro

S/N: YL00C0785772 (#k624C785772)

Software Version: 14.0.4

Build: 12221-95

Device ID: 3K624C785772

GC version: 12.4.17

Issue Report Tracker ID: 72-415-785

YouTube App Info: YouTube version 2.23
Build 115025174

[Katatawnic]

My YouTube app updated since this issue began, but it still won't work.

Model 9102RW

Serial number YL003L666089 (B110A3666089)

Software version 14.0.4 

Build 12221-95

GC version 12.7.23

Issue tracker ID 89-475-116

YouTube version 2.23

Build 115025180

[RokuEmmanuel-D]

Hi, @Katatawnic and @PikeBishop.

Thanks for sharing this here in the Roku Community!

We noticed that you're also encountering an issue with YouTube. Don't worry; we'll forward this over to the appropriate team for thorough review. 

We'll keep this thread posted for any progress or updates on this issue. 

Many thanks,
Emman