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GoudaLuvur
Newbie

Re: [Under investigation ] Hulu Live Recordings Freezing

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Issue during playback of recorded content from NBC on Hulu app. Roku completely froze up for 1 minute before exiting to Home Screen and becoming responsive again.

Device Model: 3800RW - Roku Streaming Stick

OS Version: 14.1.4, Build 7709-55

GC Version: 12.11.13

Tracker ID: 90-043-253

Hulu Version 6.91, build 0

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Brennanjillian
Channel Surfer

Re: [Under investigation ] Hulu Live Recordings Freezing

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Model 3820x - steaming stick 4k

serial number X01700WHX3OU

Software update 14.1

device id S08Y419HX3OU

 

not able to get a tracker id to show.

The issues is happening on all recorded shows. Show freezes and I can’t get it to work again unless I turn off my tv . Happening for bravo and various channels 

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mclader
Newbie

Re: [Under investigation ] Hulu Live Recordings Freezing

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Error Tracking Information:

Model 3920X Roku Premium

Ver 14.1.4 Build 7709-91

GC Version 12.11.13

Timestamp: 2025-01-31TO2:00:04Z

Issue ID 79-043-320

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mclader
Newbie

Re: [Under investigation ] Hulu Live Recordings Freezing

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My report was from a recorded football game on the NFL network. The symptom is not a freeze. It crashes the HULU app and returns to the ROKU home screen. I can restart the recording from where it stopped, but only for 5-10 minutes and then another crash and home screen.

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Jackr6975
Newbie

Re: [Under investigation ] Hulu Live Recordings Freezing

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I’m having the same freezing issues while trying to watch recorded content on Hulu live. 
My Roku info:

model 3820RW - streaming stick 4K

version 14.1.4

tracker no. ID YU-043-336

Hulu version 6.91

specific content is Jesse Watters Primetime on FNC. 

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mclader
Newbie

Re: [Under investigation ] Hulu Live Recordings Freezing

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I failed to add the HULU app version: 6.91 Build 0

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whatever8
Newbie

Re: [Under investigation ] Hulu Live Recordings Freezing

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device 4660X (ultra) (I have 2 of them failing

OS 14.1.4 build 7709-46

Hulu app version 6.91 build 0

Issue Tracker 38-043-349

While watching a playback of a Hulu recording, after a few minutes, the screen goes black, and then I get the Roku screen.  I am completely kicked out of Hulu.  When this problem started a few days ago, the screen would stutter and then sometimes freeze and maybe catch up, but it would eventually kick me out.  Now, it just kicks me out.  Other apps work fine (YouTube, PBS app, etc).  My network seems to be okay.  No changes have been made, and the Rokus say they have excellent wifi connectivity and around 150 Mbps down.  I can play back this Hulu content on my phone and PC, just not the Hulu app on my Rokus. 

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Re: [Under investigation ] Hulu Live Recordings Freezing

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C611-Roku TV

Software version 14.1.4 build 7709-A3

Gc Version 12.11.13

Hulu version 6.91 build 0

ID 6T-043-404

 

 

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kanad
Newbie

Re: [Under investigation ] Hulu Live Recordings Freezing

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Roku model 3810X-roku streaming stick+

software version 14.1.4 build 7709-50

tracker id 49-043-418

hulu app version 6.91 build 0

Abbott Elementary season 4 episode 12 ABC

this happens on every item on my stuff for the past several days.  In this 22 minute show, it has already ceased 3 times and it’s not over 

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Burtonia
Newbie

Re: Hulu Live Recording freezes during playback

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I've been having the same problem for the last 3 days too! Live is fine....just recordings, crashes and then takes my TV back to the home screen with all the apps

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