Issue Tracking Board

[RokuMaryEF]

Hey everyone,

We believe the issue should be resolved for some customers. Unfortunately, we are still fielding reports that not everyone has been solved, so we're continuing to collect information. Thanks for your patience! 

Status Update 3/13: We’re looking into it for those still experiencing the issue. If you’re still seeing "No info" or missing apps on your Live antenna channels, please share the following details with us:

• Device info (Settings > System > About)
• Tracker & GC (Press Home 5x, Back 5x)
• Home zip code or TV location
• Send us a photo or video of the issue you're experiencing.

Also, let us know:

1. Which live TV channels are being impacted? Please provide the channel name and number (e.g., Fox on channel 2.8, or AMC+ on 330).
2. How many channels are having the issue?
3. When exactly does the issue happen? As soon as you open the channel?
4. How long does the issue last?

===========================================================

Status Update 3/12: We believe that the issue is now resolved for some customers. We recommend trying to relaunch your Live TV and see if the issue is still happening.

Thanks for being a part of the community!
Roku Community Team

[TL9]

Spectrum TV guide missing channels 14 -> 201 after update.

[Nay212]

I’m having the same issue. I tried everything to fix it & nothing worked. Roku support was no help

[Regbrk1]

Hello Roku,

please assign to roku team assist 

another problem after last one solved. For 24 hours, on local channel guide no information  97 % of channels. 
mod 8120X- -rokutv

serial YK007H60041(NNRO57600420)

tracker id 10-017-201 

thank you.

regina

[RokuJharra-Q]

Hi Community Users,

We appreciate you for posting and we understand that some of you are encountering difficulties with the Channel Guide not loading on your Roku device.

To better assist you, please share the current operating system version on your device. You can find this information by going to Settings > System > About.

Thank you for your cooperation, and we look forward to resolving this issue together.

Best,
Jharra

[CC767]

Cannot even get to my settings. Comes up on a blank Roku page. That’s as far as it goes. Remote is working

[Gwils5309]

My channels keep dropping off on my RCA Roku TV I have to keep shutting off turning it on or going to the home screen and go back to the TV for the camp channels to come back online and one by one to go down the list they all drop off pretty soon it's all say no information I've tried restarting it tried updating it I checked all my internet connections and nothing works to do.

[gonsalvesdavidw]

This problem is in Kentucky as well

[twistyb]

channel info disappears after 15 minutes. If I turn off the TV and back on, the TV info is back. This is the second Roku TV I have had in two years. They both started to fail just after one year. Very disappointed. This TV model is 32S355-CA TCL - Roku TV

[RokuJharra-Q]

Hi Community Users!

Thank you for informing us that the channel lineup on your Roku device is missing information. I'm here to assist you!

Let's see if this will work for you.

• Check for a system update
  Go to Roku Homescreen > Settings > System > Software Update > Check Now.
• Restart Your Roku Device/TV
  Go to Settings > System > Power/System Restart.

Let us know how it goes!

Best,
The Roku Community Team