Issue Tracking Board

[RokuJechealR]

Hi @brandemcdaniel,

Welcome, and thanks for posting to the Roku Community!

We appreciate you informing us about the issue you've been experiencing in the recovery mode issue.

We would be more than happy to investigate and assist you with this. Please send us an image with the error code and your screen.

Also, are you using a Roku TV or a Roku device? Have you tried to connect your Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the issue?

Furthermore, we recommend starting here to troubleshoot issues with Recovery Mode on our Support page: How to use Recovery Mode on your Roku TV™ | Official Roku Support.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

[brandemcdaniel]

its an onn. Roku tv. its just showing the purple recovery mode screen and when we get to the response code. it says "response code invalid" 

our serial number is x02000ltdh9y

device id: s0sl435tdh9y

onn. model: 100068372

[youandme]

[RokuJechealR]

Hi @brandemcdaniel,

Thanks for keeping us updated!

We're sorry to hear about the experience. That's not what we aim for. Please be aware that we have passed along your information to the appropriate Roku team.

In the meantime, we appreciate your patience and understanding regarding this matter.

Let us know if there's anything else we can further assist you with aside from this.

All the best,
Chel

[youandme]

Model c105x

SN x00000cwk6t2

Software version 13.0.0

Gc version 11.7.22

Issue ID. T2-217-217

[Preston2]

I am trying to set up my TCL Roku TV but it went into recovery mode during the setup and I try and go through the process but after I select the language and the wifi it connects and says update but once I select that option it pops up and says "Software update failed"

[RokuJanadeeK]

We appreciate the details you have shared, @youandme.

Rest assured, we have collected and forwarded the following details to the appropriate Roku team for review and further investigation. We appreciate your patience and understanding in the meantime. Should an update be available for this concern, we'll promptly let this thread know.

Let us know if you have further inquiries regarding this.

All the best,
Janadee

[Smgsh33d]

I’ve tried to do this over and over and it’s not helping at all 

[Angel50]

Same I have the ONN and just updated to 9.3.0 * 2129 did a reset and can’t get past the recovery mode screen. Tried all suggestions and keeps kicking me back to the select language screen.

i have Roku D803X

version above 9.3.0 * 2129

[CTOCSE8]

TV's with ROKU embedded in them are a different animal.  The TV operating systems and ROKU running on them will likely result in TV manufacturer run around attempt.  Are the other apps on your TV functioning or has the entire TV turned into a $400 brick?  Lots of kabuki theater with Roku tech support when you get them on the phone that leads nowhere. Try and blame your internet service provider, Starliner helium leak delays /stranding, last nights asteroid.  I haven't seen any TV with Roku resolutions, yet.