Issue Tracking Board

[neiltb]

Add another one to the list, pathetic quality control at ROKU turning TVs into paperweights on an industrial scale. I use mine for work, thanks for nothing.

50s423-ca, yn002w811925, 7130x, 30f.04e12221a

tracker ID thing does not work

[RokuArjiemar]

@iaw4,

Thanks for the information,

We will forward it to the appropriate Roku team for further investigation. In the meantime, we appreciate your patience and understanding.

Cheers,
Arjiemar

[RokuArjiemar]

@neiltb,

Thank you for the information.

We will forward this to the appropriate Roku team for further investigation. Your patience and understanding are greatly appreciated in the meantime.

Thanks again for reaching out. Please let us know if you have any other questions or concerns. 

Cheers,
Arjiemar

[Sggroover]

Version - 30F.04E12221A

Serial # - YN006W328641

Device ID - 349976328641

Hardware ID - 7131X

TCL Model - 55S425

TV stuck in recovery loop

Please advise

[RokuArjiemar]

@Sggroover,

Thank you for the information.

We understand how important this issue is to you, and we want to assure you that we will forward your concerns to the appropriate Roku team for further investigation. Your patience and understanding during this process mean a lot to us.

Please don’t hesitate to let us know if you have any other questions or concerns. We're here to help.

Cheers,
Arjiemar

[Litschke909]

My tv is stuck in recovery mode, I’ve tried unplugging it and hitting the reset button on the back of the tv and I’ve reconnected to my WiFi, any suggestions on what else I can do? Here’s a pic of what’s coming up.. 

[RokuArjiemar]

@Litschke909,

Thank you for your post.

We are currently investigating and working diligently to resolve an issue affecting some customers.

If you have not already, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.

Thanks,
Arjiemar

[iaw4]

thank you, arjiemar.  I understand that there won't be a fix by tomorrow, though the website recovery should and presumably could be fixed asap.  the USB recovery scheme should not ask for a non-existent code.

what I would like to know, though, is (a) whether this is just going on the "fix over the next year" list, or is something more urgent; and (b) how I would learn of a fix.  will it be posted here?

right now, I have a giant brick in my living room.

[RokuArjiemar]

@iaw4,

Thank you for the question.

The team is diligently investigating the problem. While we have not received any updates yet, we assure you that we will inform you as soon as we do. 

We prioritize resolving this issue as quickly as possible and appreciate your patience as we work through it.

Thanks,
Arjiemar

[Joyce13]

I'm having the same problem with my ONN. Lost power Friday night and woke to it yesterday morning. Spent 8 hours working on a fix yesterday, 1 hour of it with roku IT. I also, can not believe they are not taking this more seriously.