Issue Tracking Board

[DaEvanEffect]

Same things as my tv. I hope you find answers as well for yourself. Hopefully it isn't by software. Take it easy.

[DaEvanEffect]

I think it is intentionally defective after the buy date so you'll get a new one. I am sorry for your tv loss. 

[DaEvanEffect]

They should provide the error code. I hate it for you as well. They shouldn't be having an issue and not give an issue description. Nothing in the "handbook" helps relieve the issue.

[RokuArjiemar]

@Seckamsatou13,

Thank you for the information!

We will forward your concern to the appropriate team at Roku, who will conduct a thorough investigation. In the meantime, we greatly appreciate your patience and understanding as we work to resolve this for you.

Please feel free to reach out if you have any further questions or additional information.

Cheers,
Arjiemar

[Rachelle_79]

Thanks, impatiently but patiently waiting! Thank you

[Jaytv15]

[RokuArjiemar]

@Jaytv15,

Thank you for the information,

We will pass this information to the appropriate team at Roku for a comprehensive review and investigation. Your concerns matter to us, and we want to ensure they are properly addressed.

Thank you for your understanding and patience as we work to resolve this issue. We appreciate your cooperation.

Thanks,
Arjiemar

[AndreArrington]

Was working perfectly fine yesterday 😒 but now apparently stuck in a Recovery Mode loop. I have tried connecting via WiFi, but more often than not get this failed screen. I have also done the USB method, often getting the same failed screen. I have pressed the reset button and am only returned back to Recovery Mode. I’ve tried Factory Reset; same. thing. 😤😡but HEY, I delete everything from the USB but the update file, try again, it actually loads, says “restarting” then loops the onn. Roku screen about eight times…then BOOM: Recovery Mode.

What. The… 🤬

[RokuArjiemar]

@AndreArrington, 

Thank you for the information,

We will forward this information to the appropriate team at Roku for a thorough review and investigation. Your concerns are important to us, and we want to make sure they are addressed properly. 

Thank you for your understanding and patience as we work to resolve this issue. We appreciate your cooperation.

Cheers,
Arjiemar

[RecoveryLoopLov]

Following up.. Been a quiet week, hoped for some sort of possible solution by now.  Hard reset / recovery has no effect for most.   

For the lucky ones like me with a TV just outside of warranty they are essentially E-waste at this point, can we get access to the USB images archive?  Perhaps an old version can be used to coax some of these back to life.