Issue Tracking Board

[MzPatterson]

I have sent this info in and still nothing.

[MzPatterson]

Carly, can you PLEASE confirm whether or not yall received the info I sent? Have not heard anything since I sent the information you requested!

[MeesterNachos]

PLEASE HELP!  None of the reset, restart options are working1

[Abk1087]

Any update on this yet? Having the same issue

[MzPatterson]

No, not from them.  I have mine plugged into a power strip/surge protector (that is NOT the problem - I checked) so I just turn off the button on it and then back on literally everytime we want to watch TV. A pain but whatever. Probably getting a different 📺.  

@RokuCommunity

#networkdisconnected

[MzPatterson]

Ours is the same. Reset network, sometimes it doesn't even find the (same) network. I have to completely interrupt the power supply and power back on to reset it. Very frustrating!

[MzPatterson]

What do yall do with the info that has been submitted? This seems to be an ongoing issue with several complaints on this topic. I have also sent all of the requested information and haven't had a reply yet!

[MzPatterson]

We should not have to "setup" our tv everytime we turn it on. 

[Abk1087]

Seems like it’s an issue with a recent

update?

[Sarah726]

ID 84-263-654. Have the same issue. Must always do a complete system restart in order to connect to wifi after turning off tv. This has been since the last system update.