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MzPatterson
Binge Watcher

Re: TCL Roku tv disconnected from network every time its turned on!

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We should not have to "setup" our tv everytime we turn it on. 

Abk1087
Reel Rookie

Re: TCL Roku tv disconnected from network every time its turned on!

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Seems like it’s an issue with a recent

update?

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Sarah726
Channel Surfer

Re: Have to restart TV to reconnect WiFi

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ID 84-263-654. Have the same issue. Must always do a complete system restart in order to connect to wifi after turning off tv. This has been since the last system update. 

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Sarah726
Channel Surfer

Re: TCL Roku tv disconnected from network every time its turned on!

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 tracker ID 84-263-654. 
model: LC-50LBU591C. Software version: 13.1.4, build 1510-38. Device ID: 9H48A0466484. 

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MeesterNachos
Reel Rookie

Re: TCL Roku tv disconnected from network every time its turned on!

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Does anyone know the ROKU support phone number?

 

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MzPatterson
Binge Watcher

Re: TCL Roku tv disconnected from network every time its turned on!

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https://www.roku.com/about/contact

 

They do not offer phone support according to an article I just found.

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MzPatterson
Binge Watcher

Re: Have to restart TV to reconnect WiFi

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We have followed their instructions and it still doesn't work. Everytime we turn on the TV, we have to turn the power off and then on to reset.

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Abk1087
Reel Rookie

Re: TCL Roku tv disconnected from network every time its turned on!

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message @rokusupport on Twitter. They answred me right away. Said it will be fixed with the next update 

Carlinm1
Newbie

Re: Hisense Roku TV having issues with network connection

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I have to reset the network connections and reenter the wi fi credentials every time I want to use my TV.

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Guambomb
Newbie

Re: Hisense Roku TV having issues with network connection

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I’m experiencing the same connectivity issues.  It finds and connects to the network but says “no internet”.  Very frustrating.

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