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MzPatterson
Binge Watcher

Re: Have to restart TV to reconnect WiFi

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We have followed their instructions and it still doesn't work. Everytime we turn on the TV, we have to turn the power off and then on to reset.

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Abk1087
Reel Rookie

Re: TCL Roku tv disconnected from network every time its turned on!

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message @rokusupport on Twitter. They answred me right away. Said it will be fixed with the next update 

Carlinm1
Newbie

Re: Hisense Roku TV having issues with network connection

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I have to reset the network connections and reenter the wi fi credentials every time I want to use my TV.

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Guambomb
Newbie

Re: Hisense Roku TV having issues with network connection

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I’m experiencing the same connectivity issues.  It finds and connects to the network but says “no internet”.  Very frustrating.

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Guambomb
Newbie

Re: Hisense Roku TV having issues with network connection

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This fix is not working for my Hisense Roku TV.  It sees the network but won’t connect.

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gothceltgirl
Reel Rookie

Re: Onn Roku tv will not connect to my internet.

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Thanks! This solution worked for me. I don't even know how long it's been b/c I've been using my HDMI to watch my PC on my TV, but then one day I noticed it had stopped connecting altogether.

Thanks Takashi. I didn't see a way to mark as accepted solution, or whatever, the way Microsoft does.

Dlm1107
Channel Surfer

Re: Roku immediately disconnects from WiFi after connecting

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Hi,

I’ve been having a wifi connectivity issue since last year. I have spectrum community wifi I have called spectrum and all of the other WiFi devices connect and STAY connected without an issue. I have reset my tvs, reset my routers, and my mobile hotspot will connect to the tv but THAT IS NOT A SOLUTION! The issue was fixed for like 2 weeks and now it’s happening AGAIN. I will connect the tv to my neighborhood wifi and it stays connected for like 2 mins then disconnects again. I am able to use some apps but others I am not. Why does this keep happening?!

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ChloeSi
Newbie

System restart to connect to the network (Still not fixed)

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For months, when I turn on my TV, I have to perform a system restart to connect to my home network. As soon as I do that, it's fine until the next time I turn on the TV. There was a recent thread that said Roku was aware of the issue and it would be fixed in the next update. My TV updated a few days ago, and the issue is not fixed. I tried to post in the original thread, but it seems to be locked. 

When is this going to get fixed? 

Original thread:

https://community.roku.com/t5/Issue-Tracking-Board/Solved-by-future-update-Roku-TV-Network-Connectio...

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RokuCarly
Community Moderator
Community Moderator

Re: System restart to connect to the network (Still not fixed)

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We appreciate your first post here in the Roku Community, @ChloeSi.

Thanks for letting us know you've experienced the same issue as posted above. Please be aware that the team is still in the process of investigating to determine the cause and finding you the best resolution possible. 

We'd like to include your device in the process of investigation, and would be great if you could provide us with the specifics such as follows:

  • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response.

Best regards,
Carly

Carly Y.
Roku Community Moderator
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Madmatt
Channel Surfer

Re: Have to reconnect to the internet every time the device powers on

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I started to encounter this same issue with my 43" Westinghouse-Roku TV about 2 weeks ago. Usually a Power>System Restart will allow the unit to reconnect successfully, but this is annoying. I did access the secret config menu and tried disabling ping as I read that it worked for people. That had no impact for me. My last step will be to do a Factory Reset but I held off as I have over 70+ apps installed and really don't want to have to go back and login to them all again.

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