Issue Tracking Board

[Smiley628]

I have tried the above steps previously posted and still cannot my tv to internet. I have had this tv less than a month! What are the next steps??? 

[Bj53]

I have gone through all the process of plugging and unplugging, restarting, speaking with the ISP. Is it possible that the Roku needs to be replaced since all 3 TVs are doing the same? Internet works for computers and phone, WiFi signal is excellent. 

[Blobbydigital]

Insignia and Roku put out a terrible product that drops wifi constantly. Even when I was wired with an Ethernet cable I would somehow lose network connection. Roku is garbage and their customer service matches their products. The fact they don’t have a chat option lets you know they know their products are trash but don’t want to deal with all the pissed off customers dealing with the same exact issues. 

[RokuJohnB]

Hi @Bj53,

Greetings from the Roku Community!

We want to further investigate this issue that you had with your Roku device since it will not connect through your Wi-Fi. Can you please provide the following information below?

• Did we recently make any changes to your network or network provider?
• What error message/code are you getting after trying to connect to your network? (after entering the network credentials)
• Do you have cellular data so we can try connecting your device to your hotspot?

With detailed information, we will be able to assist you further.

Thanks,
John

[Domamari]

This same thing is happening to me. Has anyone figured out the problem. I’m getting super frustrated and need this fixed asap. 

[FrustratedUS17]

I had to factory reset my Roku. Works after that. 

[Ginny_]

Don’t even bother contacting Roku support. They are useless. I told them I already tried resetting the network and their only solution for me was resetting the network…. They told me I would have to contact the manufacturer and I got no answer from them either.

[Trnine]

Exact same issue. Started about a week ago after having the TV for about 3 years. I have to unplug it and it reconnects no problem. If I try and connect when it says no internet I get the bkus spinning circle of death and inky think to do is unplug. 

I won't buy another roku product if the answer is u have to restart or unplug every time. Every other device include my roku “stick” works no problem. 

[ipineda]

Issue ID 78-242-699

model 5317X-Roku TV

seriel 2N002K449178(7D47A2449178

[profkrowl]

I also suspect the update. It only started around that time, and nothing seems to fix it. Tried resetting the driver's and chip, and even that didn't solve it. Only happening with the TV and no other devices. I did notice while on the secret menu that despite it showing not connected on the home screen, it was showing connected to my network on the secret menu. Did a system restart from the power menu and it works again until the next time I shut it down. Really frustrating, especially since the phone app is now worthless. Glad I still had my physical remotes, since I prefer them anyways. The phone is just convenient for when out toddler has misplaced the remotes. Hope they get this fixed in another update.