Issue Tracking Board

[RokuMaryEF]

Hi Roku Community users,

07/29 5:52 am PST

UPDATE: The activation and streaming issues have been resolved.

If you continue to experience problems, please perform a full restart of your device by disconnecting it from the power source, waiting a short while, and then plugging it back in.

We appreciate your patience as we addressed this service interruption.

Previous Update

07/29 5:17 am PST

We are aware of an issue affecting Roku users who cannot activate their devices. Our team is actively working to resolve the problem.

If you're experiencing difficulties with activation, please try again later.

We apologize for the inconvenience and appreciate your patience. To stay updated on the status of this issue, please subscribe to this thread using the menu item above.

Thank you for being so understanding.

Best regards.
The Roku Community Team

[serahe]

Did factory reset on TV twice to solve problem but it seems to be coming from myroku.com/signin. Page keeps refreshing. I have tried using email code and QR code but neither seem to work once I get to the sign in portion of myroku.com. I have tried both computer and mobile device, even restarting both but seems to be a website problem

[Knight00795]

Just got a roku TV from a friend that factory reset it before I bought it. I'm trying to link my to tv to my account and I've received the email and entered the activation code. When it then transfers me to the roku website I just get a blank roku screen that is constantly reloading. I've tried a different email and the same thing happens. Anyone know how to fix it?

[Onn24]

Omg I have this same issue, please help? Did you fix it?

[F1Chris1965]

I am trying to set the streaming stick up on my tv, and it sends an email to me to do it but when i click on the link it just refreshes and refreshes non stop and refuses to activate, have tried on 3 different devices and no luck, clearly a serious bug on the Roku site 

Anyone had this before and found a workaround? or have I lost my money 

[Markhoffie3]

Just bought a Onn. Roku Smart TV. Really excited to use it until I could not activate it. After clicking the email link it takes me to a web page that keeps refreshing over and over again and never works. This is extremely frustrating. Has anyone found any solutions??? 

[AZNATIVE602]

Same issue I bought one from Amazon brand new and I am unable to activate even after resetting my password when I log into the browser portal it keeps flickering and never displays my account page I cleared out all history tried different browsers all the same result

[dave-leo]

Cannot activate constant loading.  Reset device, reset modem, used phone then pc, tried barcode, tried new email.  I have taken down every security device I have to no avail. HELP

[Kelstel]

I am having the same issue.  I've followed all the set-up and activation steps.  Set-up account, but the website just keeps flashing.

[Jan87]

I have exactly the same problem. Tried to go chat through their messengers and it just ends the chat. Tried to call their number and it doesn't work.