Issue Tracking Board

[RokuArjiemar]

Hello Community Users!

Please be aware that we are currently investigating and working hard to resolve the issue affecting a subset of customers.

If you have not already, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.

Thanks,
Arjiemar

[McMuffun]

I am having the exact same problem, any solution for this yet?

[bootsfields]

Unfortunately none so far for me. Every couple of days I try all of the same things all over again in hopes that it will work but nothing has yet. Best of luck to you.

[Popweed]

Are you saying go to settings system in my phone 

[Popweed]

Yes it what did you do to get it started again 

[Taylor192023]

[RokuArjiemar]

Hello! @McMuffun, @bootsfields,

Thank you for posting in the Roku Community!

We appreciate you contacting us about your TV being stuck in recovery mode. We understand how important this can be and are here to help you resolve it.

If you already tried other reset methods and your device is still not working, follow the steps below to use Recovery Mode.

1. Locate the Reset button on the back of your streaming device
2. Press and hold the reset button for at least 20 seconds
3. If your device has a reset pinhole, use a straightened paperclip (or similar)
4. After a moment, your device will restart and display the Recovery Mode screen
5. Use your remote to select your preferred language and then press OK 
6. Follow the on-screen instructions to connect to the internet
7. Once connected, select Update now
8. Your device will restart after downloading and reinstalling the operating system.

After your device restarts, you may be prompted to complete Guided Setup.

 If you have a Roku TV system made by a company other than Roku and it continues to be unresponsive after using Recovery Mode, contact the TV manufacturer for help.

For further instructions, please refer to How to use Recovery Mode on your Roku streaming device.

Thanks,
Arjiemar

[Psjohnjohn]

How do you get to a menu if it's in a boot loop doesn't make much sense to go to settings and change it all the way back to factory when you can't even get there:-( what about the TCL TVs that have Roku built into it what do you do then? There's no box to reset.. advise anybody please thank you

[RokuArjiemar]

Hello! @Psjohnjohn, @Taylor192023,

We appreciate you posting in the Roku Community!

Thank you for contacting us about your TCL Roku TV stuck in a reboot loop. We are happy to assist you.

We want to clarify if the issue occurred after the recent software update. Have you tried all the troubleshooting steps provided by @RokuJechealR? 

If the issue persists, please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.

Thanks,
Arjiemar

[LoisF]

The TV went into Recovery mode and I am stuck in a loop. I tried the restart suggestions and nothing works. At first it wouldn't uodate but a reset would restart it back to the red screen. Now it will update but after restarting it takes me back to Recovery mode.