Issue Tracking Board

[RickKautz]

Paramount+ and Max has loading error after last update. I've updated app, re-started app, and unplugged my Roku TV. Still no help.

[z3540i]

I've had Paramount+ (P+) for 3 years and it has been working with no problems. However, for the past week, I have had a hard time streaming shows and movies. If I'm lucky, when I first open P+, it will let me stream 1-2 shows and no other shows until the next day (sometimes it doesn't). When I try to watch the next episode or another show, I get the spinning circle but no show. Note that I can stream P+ shows on computer, Xbox, phone. It is only on Roku Streaming Stick+ 4K that has the problem.

I have logged out/in, deleted/installed the P+ App, updated P+ App and Roku, unplugged/plugged in the Roku Stick/TV.

My system:
Roku Streaming Stick+ 4K (Model 3811X), Software version: 14.0.4, Build 12221, plugged into a surge protector via the supplied power supply.
Paramount Plus Version 9.3, Build 20241107.
All my equipment are plugged into a non-sacrificial surge protector.

Anyone else having this problem? Is there a fix?

Roku, please help!!

[makaiguy]

@z3540i-

You are not alone.  This is a known issue affecting many users.   Some have found that Paramount+ seems to be running afoul of ad blockers they are using on their systems.

See this thread in the "Known Issues" board: https://community.roku.com/t5/Issue-Tracking-Board/Underinvestigation-Playback-Error-on-Paramount-In...

[RoxR]

I am having same problem. I have P+ through Roku. My problem started last night. When going to Paramount+ home page I sign in and it will not bring up any of my shows??? It's like it doesn't recognize my subscription. Can someone please help!!! 🙏

Help!!!!

[RokuMaryEF · Accepted solution]

Hi Roku Community users,

UPDATE 12/12 From Paramount Plus:

Thank you for your patience while we investigated the issue. We sincerely apologize for the inconvenience and delay, but we now have an update.

We’ve discovered that many subscribers using Amazon EERO or Google Mesh are experiencing similar issues. It appears that EERO is blocking the site "doubleclick.net," which functions like an ad blocker and may be causing the problem.

To resolve this, please add "doubleclick.net" to the trusted website list on your EERO device. This should help prevent further disruptions.

If you need assistance with adding this website, you can follow this link for a step-by-step guide: EERO Secure Support.

Thank you again for your understanding and cooperation! We're here to support you every step of the way.

[brown10]

Is there any other fixes to the issue? 

I tried the system restart which did not fix my issue. Also went to the “How to resolve a channel playback issue” link and tried the solutions there. Still not fixed. I am only struggling with the issue on paramount plus. All other apps work great. Could this be their issue?

[RokuMaryEF · Accepted solution]

Hello Roku Community!

Thank you for bringing this issue to our attention!

UPDATE 12/13: We’re happy to inform you that the issue has been resolved for most users.

To make sure everything is up to date, please follow these steps to check for any available updates:

1. Press the Home button on your Roku remote.
2. Scroll and select Settings.
3. Choose System.
4. Select Software Update.
5. Click Check Now to manually check for updates.

Once the update is complete, try opening the app or channel again.

We'll now close this thread and mark it as resolved.

If the issue persists after updating, please feel free to create a new thread, and we’ll gladly assist you further.

Thanks for being a part of the Roku Community!

Happy Streaming! 💜