Issue Tracking Board

[ChrisHardie]

Same issue. App loads but no videos will play. Tried all the usual reset steps.

[Hank123456]

Ditto.  Same issue. App loads but no videos will play. Tried all the usual reset steps.

[TulsaKing]

Hello @RokuTakashi 

Please info below:

Model	3940RW2 - Roku Express 4K
Serial number	X02200YNYS00
Software version	14.0
Uptime	1 day 9 hours 13 minutes
Roku support	roku.com/support
Device ID	SOHDK3DNYSOO
Network name	IOT2
IP address	192.168.30.16
Wireless MAC address	D4:E2:2F:DC:68:4A

[Al_S]

[Godspeed731]

• Roku device model is 3941X2 - Roku Express 4K.
  
• Serial number is X02200SYUEUT.
• DEVICE ID: S0HAK35YUEUT
• OS version: 14.0. 
• Tracker ID: UT-464-693
• Channel build version: build 20241107

***happening on all home Roku***. 

[gjohnson]

Roku is copying everything to all my roku devices. Now I can't use Paramount Plus app on any of my devices.

Also the display type is the same for all 

my rokus even if the TVs are not compatible with the display type

[TheMoose]

Wife is killing me cause she can’t watch her shows on Paramount +. Did the uninstall the app, reset the Roku, and reinstall the app. Works on my iPhone on my WiFi. 

App Version 9.3 build 20241107

[Godspeed731]

If you have an eero stop the ad block. Thing is this issue just started on my rokus but I have had the ad block on the entire time. 

[RokuTakashi]

Hi, Community users!

Thanks for bringing this issue to our attention. 

We have noted the information you provided in response to our request for details regarding the issue. This information will be forwarded to the relevant Roku team for further examination. An update will be provided in this thread once additional details have been gathered from the team.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash

[Al_S]

I've had the same eero setup since installing it.  Paramount+ has worked fine as a stand alone app.  Now since being offered through the Roku channel, the stand alone app is broke?  This is very similar to when the stand alone app Fox Nation stopped working and Roku tech support was telling me to have Fox Nation fix it.  All of my stand along apps work fine through web and/or mobile apps.  It's Roku's place to fix this.