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etkterp
Reel Rookie

Re: NFL app disconnects after 2-3 minutes

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I think it is great that ROKU has received this complaint which appears to be universal.  I just wonder if ROKU is actually doing anything about it.  I am still having the problem today.  This happened before, and we all complained.  Then, it worked for a month, and now it is not working again.  It does not appear to be a priority. 

Maybe we just switch over to another provider like Firestick.

Jniski
Channel Surfer

Re: NFL app disconnects after 2-3 minutes

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Well, I'm done waiting. I just requested an RMA from Roku to return an Ultra I just purchased from them. I just returned home with a new Apple TV. I'm done with Roku. My suspision is that there's a behind-the-scenes licensing dispute between Roku and the NFL. And the NFL is preventing the app from working correctly on Roku devices. It's the only thing that makes sense because the NFL app works perfectly on all other devices. I'm an AV installer and I used to recommend Roku's to my clients. Heck, I used to stock them as well. Unfortunately, I will no longer recommend them. Good luck everyone!

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mscroggi
Binge Watcher

Re: NFL app disconnects after 2-3 minutes

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>My suspision is that there's a behind-the-scenes licensing dispute between Roku and the NFL.

>And the NFL is preventing the app from working correctly on Roku devices

What?  Look, there is an issue with the Roku platform.  No doubt.   A few years ago there was an issue with the Android TV platform.   It took a few MONTHS before the platform began working as expected. 

It happens..  It's a technical issue that needs to be corrected.  It doesn't mean there is some kind of conspiracy.  That's ridiculous.  

If you have swung to the AppleTV platform because of a failure of a single app, you are probably missing the bigger picture..   There is a reason why the Roku platform has 65% of the market share and Apple TV has 8.

I have no agenda here.. I am just an engineer in the service business and understand issues like this can crop up and it takes time to find an resolve them.   The instant resolution expectation of today is unrealistic.  Even finding the right source of failure can be an issue.  Do we know this is an issue with the Roku or is it an issue with the developers of the NFL app ?   

 

 

 

 

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Jniski
Channel Surfer

Re: NFL app disconnects after 2-3 minutes

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mscroggi,


I appreciate the input, but it’s kind of strange that the NFL app works on every other manufacturer’s device except for Roku. And the timing couldn’t be worse, it started failing for the first week of the playoffs and still is failing through week 2 of the playoffs. Do either of us know the exact reason why its failing? No. But if there is a licensing disagreement, this would definitely be a way the NFL could force the issue.


Roku market share? Sure, it's popular and works excellent for the most part. But my circumstance dictates that the NFL app works correctly. The NFL app to me is the most important app that I use. I'm a diehard NFL fan and look forward to and really enjoy watching the games especially in my theater room where I have thousands invested. These past 2 weekends have been extremely aggravating, frustrating and embarrassing. This was / is a NFL fans worst nightmare, not being able to watch the games and miss them entirely. I've spent hours trying to figure out what was preventing the app from working with no success. And the first weekend was with guests that came over to watch the games.


With that being said, this malfunction was enough to put me over the edge. I’m settling in with the Apple TV and I must say that I’m liking the interface along with the picture quality and sound. I’m also noticing that my screen no longer shows all the marketing ads. And lastly, the NFL app is working perfectly! We shall see…

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will5354
Reel Rookie

Re: NFL app disconnects after 2-3 minutes

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I too are frustrated with this NFL app not working with Roku.  Don't really know for sure who's at fault.  And gave up using it.  All I I know is I'm glad I have 3 TV and each TV are using a different platform (one using Roku, one is using Apple TV, and the other is using Fire Tv).  Since I gave up on Roku right now, 2 of my TVs are playing musical chair with the Fire TV device.

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Jniski
Channel Surfer

Re: NFL app disconnects after 2-3 minutes

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Will, 

I’m with you. Evidently Roku support doesn’t feel this is that important. 2 weeks into the playoffs, it’s still failing and no fix or feedback. As Bill Paxson once quoted, “game over man”. 

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RokuMaryEF
Community Moderator
Community Moderator

Re: [Under investigation] NFL App Crashing

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Hey everyone,

We know some of you are having issues with the NFL app crashing, and we're on it and currently looking into it!

Update 1/22: We’re investigating!

If you’re experiencing this, it would help if you could share the following info:

  • Your Roku device details (Model, DID, OS build - you can find this in Settings > System > About)
  • Your Tracker ID (Press Home 5 times, then Back 5 times)
  • NFL app version

We'll mark this post as solved for visibility and as a reference for others.

Thanks for your patience while we work on a fix!

Cheers,
The Roku Community Team

Mary E.
Roku Community Moderator
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Re: [Under investigation] NFL App Crashing

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Model: 3960X - Roku Express

DID: S0KX332S0D7N

Software Version: 14.1.4 build 7709-ED 

Tracker ID:  7N-037-440

NFL App Version: 5.0 build 76

 

 

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Jniski
Channel Surfer

Re: [Under investigation] NFL App Crashing

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So has this issue been resolved? I’m just curious. The NFL app is working perfectly on the Apple TV I purchased to replace the Ultra I had. Such a same as I used to enjoy Roku. No more. And what really pisses me off is that I had to pay to ship back the Ultra to Roku. Even though their product was defective. I’ll never buy or own another Roku device. 

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pamscott
Reel Rookie

Re: NFL App Doesn't work with Roku

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Same.  It's aggravating, but what else can I do?  Getting pretty frustrated with the whole thing.  Maybe a Fire stick is the way to go.

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