Issue Tracking Board

[CGUser]

• Device info: Model, serial number, OS version/build

TCL 75s535 2021 model

X00300JSQRJV

Software 14.1.4 build 7709

•   Screenshots of the screen

How do used this? 

•   Tracking ID: Issue ID, and GC version displayed on your screen

Where do if I this information? The only thing displayed on the screen is the Roku city scale screen saver. I can se the remote and get to the Home Screen and select the over the air live feed to restore it it Hout problems, only for it to switch back to the screen saver after a period of time. I also have a Tablo and can watch live TV through that, or any streaming through my Apple TV, without my interruption of the screen saver

•   Your location

Casa Grande, AZ

•   When the issue happened (Has it been recent, or since you first got your device?)

Like others on this thread, I first started happening a couple days ago.

[D_Tols]

My Roku tv TCL 65 inch 6 series 4K UHD Dolby Vision HDR QLED Roku smart tv 65R635 2021 Model keeps going to the home screen (pink screen) when I watch local channels with an antenna. This just started yesterday. I have unplugged the tv, detached the antenna and reconnected, tried to use an alternate antenna (same result), ensured the tv was updated, rescanned for local channels. I am completely unsure what to do at this point. Any assistance would be appreciated.

[cedodd]

Dear @RokuMaryEF 

Here's the info you requested:

Device Info: Model - TCL/Roku TV 50S535; Soft-ware Version - 14.1; Serial number - X00300TNN37C

Screenshots of the Screen: of what screen??

Tracking ID: ??? - I don't know what the Issue ID or GC version are or what screen they're displayed on

Location: San Francisco, CA

For me, the issue started Sat, March 1, 2025

[demccord]

I have unplugged the 65" TLC QLED tv and the Roku and plugged them back in and restated the system and turned off the 4 hour shut down feature and my Roku still shut off to the intermission screen after about 10-15 while watching tv of the antenna.

[renojim]

@demccord, it seems to be a new bug Roku recently introduced.  Try disabling the screensaver in the Theme settings.

[ShadowXL]

I have 3 Roku tv's, only one seems to be affected by this bug... I have another tv that I use outside on my patio that is not in use currently, I think I'm going to see if it is also affected...... I'm glad that they found the issue, and have a fix for it, had me thinking I was going crazy for a minute or two......

[jcool1365]

Will they notify us if/when the problem is fixed?  I checked for available updates and there are none so far.

[jcool1365]

Woke up at 4:30am to see the home screen.  I should have been seeing S5 Ep6 of Vera on PRIME.  So I guess this is what happens when you disable the screen saver.  A bit nervous about doing a reset.

[jcool1365]

That's good to hear.  I have an issue with streaming from an app.  Do you know the reason why after 3 or 4 hours of streaming a series on PRIME, the tv goes to the home screen even when there are plenty more seasons and episodes left to watch?  It stopped doing that for awhile but now it has returned. It used to go to the screensaver but I have disabled that.  I am one of those people that falls asleep with the TV on.  I get up most times in the night and I am able to fall back to sleep while watching or listening to the TV.

[Austinsus]

The OTA channel guide issue is NOT solved.  It's not a screensaver issue so Mary the Bot is wrong again.