Issue Tracking Board

Status updates, outage reports, fixes, and workarounds. Subscribe to a thread be notified of updates!
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Rwjtech
Newbie

Re: Roku Ultra Update broke Logitech Harmony

Jump to solution

I’m having the exact same issue with my Companion remote and recently purchased Roku Ultra 4k Stream stick.  Activity turns on and off and only volume buttons work 

0 Kudos
RokuMaryEF
Community Moderator
Community Moderator

Harmony Remote Issues After Update? Try This!

Jump to solution

Hey everyone,

We've noticed some folks are having trouble with their Harmony remotes after the update.

Here's a solution:

  1. Go to: Settings > System > Advanced System Settings
  2. Select: Control by mobile apps
  3. Change "Network Access" to "Enabled"

This should resolve the issue for most users.

Note: We'll mark this post as solved for visibility and as a reference for other users.

If this doesn't fix it, check the Community for similar issues. If you can't find a solution, create a new post and tell us more!

Thanks for choosing Roku! Happy Streaming! 💜

Thanks,
The Roku Community Team

Was this post helpful? click Kudos 👍

Mary E.
Roku Community Moderator
MrHank
Newbie

Re: Harmony Elite Remote Not Working After 12/13/2024 System Update

Jump to solution

Inexcusable for Roku to do this.  No doubt there are countless frustrated Roku users out there.  I almost tossed my Roku and switched to Fire Stick.

0 Kudos
WA2FAST
Binge Watcher

Roku Ultra (4850X) software update - 1/23/2025

Jump to solution

Can someone please point me to the release notes for incremental updates for Roku devices?

 

I noticed last night, my Logitech Harmony Elite remote stopped working for the Roku.  This is the only device in that "activity" on the remote that is controlled via network as opposed to IR.  Anyway, when I noticed this, of course I did the typical reboot of everything with the same results.  After poking around and going through settings to allow control from local addresses on the Roku, it started working again as it always has.  At that time, I was curious as to why that would have changed (that's about as deep in the settings as you can get) and noticed that my Roku said that it was last updated just minutes before... so clearly some Roku update was applied and thus, the network control settings were overwritten or required to be changed with this new update, so it would work again.

 

I've been looking for update/patch release notes with no avail.  Can some one please point me in the right direction so I can look at the change log?  Thank you!

0 Kudos
JPimp
Newbie

Control Roku with LG magic remote

Jump to solution

Not really a question but a solution.I figured out how to control my Roku stick with my LG magic remote. 

Go into Settings, System, Advanced system settings, Control by mobile apps, Network access, Enable or Permissive options will both work.

Hope this helps.

SLJ1
Newbie

Re: LG remote can no longer control Roku

Jump to solution

It has been 2 weeks since the first post and you let us know you’re looking into it. Any updates, Roku?

RodF
Newbie

Re: Harmony remote does not work over IP control

Jump to solution

IT WORKED !!!!!! THANK YOU!!!! I have been trying everything. Great to have the Harmony operational again.

0 Kudos
RokuTakashi
Community Moderator
Community Moderator

Re: Control Roku with LG magic remote

Jump to solution

Hi, @JPimp 

Greetings, and welcome to the Roku Community.

We appreciate you for sharing with us the workaround that worked on your Roku device and LG Magic Remote. 

This will help other users in the Roku Community who may be facing the same issue.

If you need further assistance, feel free to reach out to us. We're here to help.

Happy Streaming! 💜

The Roku Community Team.

Takashi O.
Roku Community Moderator
0 Kudos
RokuTakashi
Community Moderator
Community Moderator

Re: LG remote can no longer control Roku

Jump to solution

Hi, Community users!

Thanks for letting us know about the trouble you've encountered with the LG remote controlling your Roku devices.

We have a solution that seems to fix the issue with many users.

  1. Go to: Settings > System > Advanced System Settings
  2. Select: Control by mobile apps
  3. Change "Network Access" to "Enabled" or "Permissive"

This step has been effective for most users affected by the issue.

Note: We'll mark this post as solved for visibility and reference for other users.

Let us know if you are still having the same issue, and we're here to continue helping you.

Thanks for choosing Roku! Happy Streaming! 💜

The Roku Community Team

Takashi O.
Roku Community Moderator
0 Kudos
Pblav
Reel Rookie

Re: LG remote can no longer control Roku

Jump to solution

I have a Roku express 4k and I cannot get my Lg majic remote to control the Roku menu. I tried enabling remote access but it still didn’t work. 

Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.