Just happened again......
Same information for Hardware/Software version information
Timestamp: 2023-07-19T:18:53:08Z
Issue ID: 09-287-693
@RokuTakashi Model: J104X - Roku TV Serial number: Z0210033KNGK (SOMJH323KNGK) Software 12.0.0 - Build 4184-DK GC ver. 9.3.516 Timestamp: 2023-06-28T01:21:33Z Please Use ID-GK-256-401 to repeat the current issue
Out of sync again...
Model; 4802X - Roku Ultra
S/N: X01000RE3DDK (S0DA223E3DDK)
Software Version: 12.0.0 build 4184-C2
GC version: 9.4.521
Timestamp: 2023-07-19T22:11:07Z
issue ID DK-287-891
Got a chance to capture the debug info when audio went out of sync this time:
Model 3810X - Roku Streaming Stick+
SW Version 12.0.0 Build 4184-50
GC Version: 9.4.521
Timestamp: 2023-07-19T23:56:42Z
Issue ID: 71-287-996
Hello Community users,
Thank you for posting here in the Roku community regarding audio sync with the Xfinity channel on your Roku device.
Please be aware that we are still investigating this issue with the channel partner, and once more information is available, we will be sure to update this Community thread.
Your patience and understanding in the meantime are much appreciated.
Thanks,
Anjelie
Model: 3820R2 - Streaming stick 4k
SW ver 12.0.0, build 4184-E6
GC version 9.4.521
Issue ID 8x-289-426
And here's my latest. As a reminder, this happens EVERY day on EVERY Xfinity stream channel, but on NO other roku app.
Model: 4660RW - Roku Ultra
Serial Number: YJ001A689649 (CS3961689649)
Software version 12.0.0 build 4184-46
GC version: 9.4.521
Timestamp: 2023-07-21T23:45:49Z
Issue ID: 49-290-865
This has been going on for over three months with no resolution in sight based on the 22 pages of posts in this discussion. As this problem does not occur on the competitor's stick, it's clearly a Roku issue. Can someone at Roku please give an actual update rather than asking for user's model and software versions?
Here is a video clip showing that the audio is ahead of the video by a few seconds. If you back out of a channel then go back into it the audio/video is in-sync.
Model: G138X - Roku TV
Serial: X012004GJ1GD (S0JUH28GJ1GD)
Software version: 12.0.0 Build 4190-CG
GC version: 9.5.24
Timestamp: 2023-07-24T18:33:32Z
Issue ID: GD-294-873