Issue Tracking Board

[katrinadaustin]

Yikes. I'm so glad I didn't do a factory reset.  I was very tempted to do so out of desperation. I uninstalled 2 apps and I can't get them back downloaded. I can access a couple of apps but of course it's not the ones I want to use. 

[ChanHappens1820]

Thank you.

[Econ1011]

I have same problem. Please help. Is something wrong at ROKU? Does anyone have a solution? Thanks for any help you can give me.

[EricH21]

No apps will work, saying no connection. Except for Netflix. Netflix streams like normal. I have checked for updates. I have reset the network connection. I have reset the device. I have used a secondary network, via my Verizon Hotspot. Nothing has made any difference.

This seems like a software bug. 

[rchappell58]

Same issue here also. However, Netflix works great. All other apps say no connection…..

[PhilipBre]

Same problem with me. Suggested solutions are worthless. ROKU is not the only device on the market and the response to this problem is terrible service. 

[S-McCoy]

I have the same issues with all the apps, deleted Paramount + did the restart device and now it won't let me download the app. Lol 😂 

I'm having issues with all of it except Netflix 🙃 

Roku live doesn't work, says it could not be reinstalled from the network?? Like what? , HBO Max(something went wrong, try again later), Hulu says it's my network, but my network is completely fine. Paramount + said not available in my region, I was watching it this morning. So I deleted the app now it won't let me download it. Disney+ gives me error code 42, something about wifi. My wifi is fine. 

NETFLIX WORKS THO

Prime video doesn't work and neither does Peacock. 

Looks like we only get access to Netflix. 

[miadlor]

Build 24048 issue.

[Puckthis]

Same here 😭 

[Wyatt222]

Same issue, with a plug in roku for a non smart TV

I Reset the Modem and router

Unplugged and replugged the roku

Changed the wifi to the 2.4Ghz from the 5ghz, Also tried my phone hotspot. They all say excellent connection when checking the connection but then says "Not connected" in the top right of the home screen and on apps

Went to advanced setting and reset network connections