Issue Tracking Board

[majordude75]

on hold with customer service

[Valensia]

Been having an issue for the past 40 min with my Roku did reset (from the settings) it also reset my virgin hub which took 20 min. None of the apps are working and they are on my phone. Anyone any ideas  

[Cabbagepatch]

Just bought a Roku Express serial number SO1V314HVGWM and I can’t get past the email activation screen. I have tried the fixes found on here including trying to use my phones hotspot and a vpn. Neither works. Can anyone help?

[kurlydurr]

having all the same issues…i’ve tried changing emails too and to no avail. my roku app says my email is confirmed so i don’t understand why the express will not follow through. this is frustrating and i also want to take a hammer to it 😞

[EvilAddy]

Same here, I’ve done everything but factory reset, I guess everyone’s having this problem 

[Iain697]

Same here, Roku Express, tried removing and reinstalling the apps, now it says 'couldn't add app' for both Disney+ and Prime. Netflix is fine

[Yombo]

I am now also having this issue. I have a Roku 2, and it was last updated checked for updates on 4/29/24. I checked for updates today and it says everything is up to date (5/7/24). I have Netflix and it works perfectly. I've tried Prime, ABC, Disney +, Hulu, Youtube, Freevee, a few others, and even The Roku Channel and none of them work, giving me various errors in either it not working or that I have no internet connection. I have tried wifi and ethernet, which are actually two different internet services (Spectrum for wifi and frontier for ethernet). I have restarted the unit several times. It worked I think 2 days ago. I didn't use it last night so I am not sure.

[Simmo0788]

I’m having the same issue. **bleep** we really wanted to watch something other than Netflix. Wish I could ditch Roku. Their customer service experience is lacking. 

[Masha63]

I can’t set up new roku Express 4K. It won’t send an email to my account. It is connected to my home Wireless