Hi Community Users,
We appreciate you providing all these details here in the Roku Community!
We regret to hear about this, and we'll be glad to assist. Please be advised that if you have created a Roku account that isn't located in your current region, it's possible that the channels in your region are not available. In that case, it may indicate that your Roku device is linked to an account created in a different region, where the channel provider may not offer that channel. You'll also need to ensure you use an internet connection in the correct region when creating your account. You can check your IP address's reported location by visiting here or by checking with your Internet service provider.
We'd also like to know more about it so we can further assist you.
- When did this issue occur?
- Are you connected to a VPN network?
- Where are you currently located?
- Where did you create your Roku account?
In the meantime, you can try to restart your Roku device by going to Settings > System > Power > System Restart (if you do not see a Power submenu, skip to the next step) and see if it fixes the issue. If the issue persists, you can try creating a new Roku account in your region or performing a factory reset on your Roku device. You can link your Roku device with the old account (if you activated it in your region) or create a new account (if you activated it in a different region).
We hope this helps. Let us know how it goes, and we'll be glad to further assist you.
Kind regards,
Eunice
Eunice L.
Roku Community Moderator
